Christopher "Scott" Pandolfo

Work History

Work History
Aug 2008 - Present

Clinic Administrator

Massage Envy of Allen
  • Recruited directed and developed up to 40 employees and provided them with on going training and incentives to reach and succeed personal sales and productivity goals.
  • Quickly built Massage Envy of Allen into one of the top performing and consistent clinics in the Dallas/Ft. Worth area, promoting the motto:"Customers come first, and it starts with YOU"
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
Jun 2007 - Jul 2008

Manager

http://www.helio.com
  • Mentored and coached team members to meet and exceed personal sales, and productivity goals.
  • Quickly recruited and launched  a quality team in the Stonebriar Centre, that met and exceeded all sales and profitability goals.
  • Recruited, trained and mentored managers and associates in assigned North Dallas area (Collin Creek, Vista Ridge, Stonebriar Centre and The Galleria)
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Met and exceeded  the company standards in customer service by implemented Wow customer service (An experience where the customer always leaves with more than what they expected)
May 2003 - Jun 2007

General Manager

Cornerstone Entertainment, LLC
  • Recruited directed and developed up to 40 employees 2 locations and provided them with on going training and incentives to reach and exceed personal sales and productivity goals.
  • Quickly established Adolph's as a safe, fun, interactive and patron friendly establishment. Increased sales by 40% the first month, and maintained a 20% rate of growth through the first year.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
Jan 2000 - May 2003

Manager

AT&T Wireless
  • Opened, merchandised and established new client base. Increased by 25% revenue for 6 months and averaged a 15% increase for the next year. Plano location was one of the top performing locations in North Dallas within the first year of opening.
  • Mentored and coached team members to meet and exceed person sales, and productivity goals.
  • Quickly recruited and launched  a quality team in the Plano Collin Creek location, that met and exceeded all sales and profitability goals.
  • Recruited, trained and mentored assistants and associates to create a profitable and successful team.
  • Met and exceeded  the company standards in customer service by implemented Wow customer service (An experience where the customer always leaves with more than what they expected)
Apr 1992 - Dec 1999

Manager

FOOTLOCKER

  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.

SAN FRANCISCO MUSIC BOX COMPANY

  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Recruited directed and developed up to 75 employees 8 seasonal locations and provided them with on going training and incentives to reach and exceed personal sales and productivity goals.

Education

Education
Sep 1995 - May 1997

N/A

Texas Tech

Skills

Skills

Mentoring/Coaching

Communication Skills

Customer service

I like to provide Wow customer service. I always want a customer of mine to feel like I have given them more than what they expected. I want them to walk away and go wow; I will send everybody I know to him. I listen, empathize and follow-up with consistency.

Objective

To obtain a challenging career, in a management position, that will let me utilize and showcase my leadership, customer service and sales skills.

Interest

Family

Engaging People

Mentoring/Teaching

Sports

References

References

Robert Sullivan

Owner: Adolph's Bar and Grill and Nirvana.

Mark Alanis

District Manager: Footlocker

Paul Clemons

District Manager: AT&T Wireless.

Brent Sisson

Adolph's contractor for remodel.

Strong business relationship.