César Atilano

  • Lerma, Edo. Méx.

Quality Assurance, Technical Support & Customer Claims Specialist

Work History

Work History

Instructor

Commercial Tire Service
Instructor Certification, Tire Industry Association (Los Angeles, CAL).

Instructor

Automotive Tire Service
Instructor Certification, Tire Industry Association (Los Angeles, CAL)

Sales Rep

Center Region
Sales rep Developing retailers Signing and growing new business To act as sales consultant on business negotiation dealer by dealer Developing strategies dealer by dealer in order to achieve sales goals every month(Sale in and sale out strategies) To report monthly results dealer by dealer and by region to region manager CERTIFICATIONS Performance test products, Michelin test track center(Laurence, MS) Alignment fundamentals, Hunter Engineering Company(Bridgeton, MO) Heavy Duty Truck Level I and II, Hunter Engineering Company(Bridgeton, MO) Hendrickson suspension systems training, Hendrickson Training Center(Chicago, IL) Performance test products, Cooper Tire & Rubber Test track center(San Antonio, TX) Sales Engineering training, facilities(Seul and Dejeon, South Korea)

Field Engineer

Post sales Center Region
Field Engineer Provide technical information and performance product-feedback to designers in Greenville SC To give technical support to dealers sales reps in order to achieve sales goals To develop test tires before new product are launched to the market To give technical support to fleets in order to achieve the best final mileage record To give trouble shutting technical support to dealers and end users To provide engineering support to dealers and fleets on warranty and performance To solve end users claims at PROFECO(End users protector) To provide technical support to end users about toe in or out, axles parallelism and scrap analysis
2013 - Present

Engineering Support Manager

TRUCK TIRES SAL ES AND TECHNICAL SUPPORT(HANKOOK TIRE DE MéXICO DE CV) Post Sales and Engineering Support Manager To develop bimonthly technical service-training dealers schedule To coordinate with different areas, the attention and issues solution To attend customers claims at dealers facilities To solve end users claims at PROFECO(End users protector) To inspect tires and vehicles, to collect all necessary information, to make suitable report and to make warranty documentation or inappropriate claim report(When necessary I work with designers or factories´ production and quality people before to give our final answer) To develop annual training program for dealers and end users To negotiate with wholesalers and retailers investors all around the country(Business owners-high top executive level), about how we can handle different internal issues in order to fix them Developing truck tires annual test program across the country(HK is testing tires with different fleet accounts and with all their different applications). To report tires performance to designers in Korea HQ´ s To report quality and claims summary by month and by Q1, Q2, Q3 and Q4 To provide technical support to end users about toe in or out, axles parallelism, suspension, balancing, irregular wear, vibration issues or conditions, etc…
2008 - 2013

Sales Engineer

Cooper Tire & Rubber Company
SALES ENGINEER(de México SA de CV) Post Sales Engineering Manager To give technical and commercial support to sales reps in order to help them to achieve sales results Training to Cooper sales reps on features and benefits on each current and new tire design(PCR, LTR and TBR) Training to dealers' sales reps on features and benefits on each current and new tire design(PCR, LTR and TBR) Training to dealers´ technical people on inspection and judgment tires, scrap tires, claims attention Alignments, balancing, mounting and trouble shooting To provide engineering support to dealers on warranty and performance product Control and monthly report on warranty by dealer,region, and country(Report includes money, and pieces size by size and summary on PCR, LTR and TBR) To give feedback to factories about quality issues in order to develop strategies and action for fixing issues To develop annual and bimonthly technical-commercial dealers visit schedule To coordinate with different areas, the attention and issues solution To attend customers claims at dealers facilities To solve end users claims at PROFECO(End users protector) To inspect tires and vehicles, to collect all necessary information, to make suitable report and to make warranty documentation or inappropriate claim report(When necessary I work with designers or factories´ production and quality people before to give our final answer) To provide technical support to end users about toe in or out, axles parallelism, suspension, balancing, vibration issues or conditions
2000 - 2008

Field Engineer

Michelin México Services SA de CV
FIELD ENGINEER
1998 - 2000

Sales Rep

Michelin México Services SA de CV
SALES REP