United HealthCare- Greensboro, NC
- Responsible for servicing existing clients.
- Receives and responds to customer service inquiries both written and verbal.
- Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
- Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
- Provides Benefit & Eligibility information to callers.
- Heavy Data Entry/Notation
- Claims Processing/Re-Processing
- Resolves Claims Issues/Problems dealing with Adjustments/Prior Authorizations.
- Schedule Doctors Appointments for Clients
- Assist with Billing/Payment Issues/Concerns
- Assist with locating INN or OON providers
- Providing Deductible/OOP/OOP Max information to callers