Cruz Ochoa

  • Killeen US-TX
Cruz Ochoa

Work History

Work History
Aug 2008 - Present


Cen-Tex Cleaning & Sales
  • Review accounting books, forecast budget, collect payment, complete payroll, process insurance claims, and process quarterly and yearly tax data.
  • Basic administrative duties, such as, filing, scheduling appointments, faxing, handling mail, creating and maintaining documents. Developed several Excel spreadsheets and Word documents currently in use for payroll and invoices.
  • Hired, trained, and supervised new technicians. Performed background check.
  • Purchase, receive, inventory, stock, ship, and sell supplies.
Aug 2005 - Aug 2008

Account Services Representative

Sprint Nextel
  • Assist inbound callers with billing, equipment, and service issues in an effort to retain customers.
  • Handled call escalations from corporate office and within the department.
  • Subject Matter Expert to new hires and existing employees.
  • Trained existing employees on new policies and procedures.
Apr 1999 - May 2000

Correctional Officer

Texas Department of Criminal Justice
  • Supervised and provided security, recreation, and food for the offenders.
  • Patrolled and reported the security of the site.
Feb 1997 - Mar 1999

Trainer/Help Desk/Customer Service Representative

  • Trained 12 to 20 new hires and existing representatives in an adult learning environment on customer service of AT&T’s products and services.
  • Completed Train-the-Trainer.
  • Received inbound calls: handled customer escalations, answered questions from representatives, and resolved customer billing and service issues.
  • Given status of Subject Matter Expert within six month of employment with company. Provided expertise to existing representatives and to the Training Department.


Jun 2006 - Jan 2009

Bachelor of Business Administration

University of Phoenix
Jan 2002 - May 2005

Associates of Business Administration


Rotary Club, Organizer

Student of Free Enterprise, Vice President