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Work experience

Aug 2008Present

Manager/Supervisor/Trainer/Technician

Cen-Tex Cleaning & Sales
  • Review accounting books, forecast budget, collect payment, complete payroll, process insurance claims, and process quarterly and yearly tax data.
  • Basic administrative duties, such as, filing, scheduling appointments, faxing, handling mail, creating and maintaining documents. Developed several Excel spreadsheets and Word documents currently in use for payroll and invoices.
  • Hired, trained, and supervised new technicians. Performed background check.
  • Purchase, receive, inventory, stock, ship, and sell supplies.
Aug 2005Aug 2008

Account Services Representative

Sprint Nextel
  • Assist inbound callers with billing, equipment, and service issues in an effort to retain customers.
  • Handled call escalations from corporate office and within the department.
  • Subject Matter Expert to new hires and existing employees.
  • Trained existing employees on new policies and procedures.
Apr 1999May 2000

Correctional Officer

Texas Department of Criminal Justice
  • Supervised and provided security, recreation, and food for the offenders.
  • Patrolled and reported the security of the site.
Feb 1997Mar 1999

Trainer/Help Desk/Customer Service Representative

  • Trained 12 to 20 new hires and existing representatives in an adult learning environment on customer service of AT&T’s products and services.
  • Completed Train-the-Trainer.
  • Received inbound calls: handled customer escalations, answered questions from representatives, and resolved customer billing and service issues.
  • Given status of Subject Matter Expert within six month of employment with company. Provided expertise to existing representatives and to the Training Department.

Education

Jun 2006Jan 2009

Bachelor of Business Administration

University of Phoenix
Jan 2002May 2005

Associates of Business Administration

Interest

Rotary Club, Organizer

Student of Free Enterprise, Vice President