At the BWP, I sat on the board of a year-old organization dedicated to empowering community members to become "writers" through positive writing tutoring. I primarily acted as a representative of the interests of our community stakeholders- local organizations whose constituents often used our service. I also was the BWP board's liaison to our Student Legal Advisor, planning for our incorporation as a 501(c)(3).
Problem: When I arrived, participation in the service had dropped off dramatically. If participation did not increase within a month, we would lose the tutoring space a local bookstore had donated to us.
Task: Find out why participation dropped off and implement measures to restore and increase it.
Action: I organized meetings with the leaders of our previously biggest participants in the service: a local church, a home for domestic abuse victims and the local high school. At these meetings, I facilitated conversations on their constituents' needs and established clear expectations for our service. I took the information to the tutor group and added several new programs to our service: resume writing, college essay advice and sermon proofreading.
With the BWP marketing team, I brainstormed and wrote PSAs for IU Student Media that highlighted the addition of our new services and identified further our unique mantra: that everyone could become strong writers and communicators.
Result: Participation in our service grew over 200% that semester, and we maintained use of our tutor space.
Qualities Exhibited: Natural Curiosity, Business/Stakeholder Empathy, Communication Savvy, New Idea Implementation.