Lead and direct all functions of the Rooms Division in a 306‑room full service hotel such as managing all room division managers and ensuring adherence of all activities to hotel standards. Regularly assume the role of Acting General Manager when the GM is traveling. Proficient in budgeting, forecasting, as well as managing expenses and contracts. Responsible for overseeing multiple departments including Front Office, PBX, Concierge, Bellmen, Doormen, Night Audit, Valet,Housekeeping, Laundry, Security and Engineering. Maximize revenues through ensuring proper communication and maintaining quality and standards.
Responsible for a budget of $22M of room revenue, which is achieved through efficient management.
Increased service while surpassing GOP expectations.
Meticulously coordinated guestrooms renovation during peak season.
Flexed FTE to meet flow through expectations.
Recognized as Hotel’s Service Champion through successful implementation of Freeman standards and policies
Information resources manager responsible for maintaining computer network and implementing IT policies and
HND IN HOTEL, CATERING AND INSTITUTIONAL MANAGEMENT (1995)
Bournemouth University Dorset, UK
3 A‑Levels and 9 GCSE
Millennium Outstanding Service Experience Trainer | Certified Pool Operator | CPR Certified | Scottish Licensees Certificate
Marriott Spirit to Serve | Management Financial Awareness | Discipline, Supervision and Food Hygiene