Daran Croft

Skills

Skills

COMPUTER SKILLS

Windows 98/XP | Excel | Word | Outlook | PowerPoint | Novell | Symantec | Delphi | Miracle | Network Maintenance Opera | Fidelio | Micros | On Command/Lodgenet | Xeta/Mitel PBX | Protobase | Timelox | Unifocus | Synexis | ADP, Cisco Routers | Hotel Factory | Extranet | Hotelligence | Rate View | Tacsnet | Landmark

Work History

Work History

Manager

Target

Lead and direct all functions of the Rooms Division in a 306‑room full service hotel such as managing all room division managers and ensuring adherence of all activities to hotel standards. Regularly assume the role of Acting General Manager when the GM is traveling. Proficient in budgeting, forecasting, as well as managing expenses and contracts. Responsible for overseeing multiple departments including Front Office, PBX, Concierge, Bellmen, Doormen, Night Audit, Valet,Housekeeping, Laundry, Security and Engineering. Maximize revenues through ensuring proper communication and maintaining quality and standards.

 Responsible for a budget of $22M of room revenue, which is achieved through efficient management.

    Increased service while surpassing GOP expectations.

 Meticulously coordinated guestrooms renovation during peak season.

 Flexed FTE to meet flow through expectations.

 Recognized as Hotel’s Service Champion through successful implementation of Freeman standards and policies

 Information resources manager responsible for maintaining computer network and implementing IT policies and

    procedures.

Education

Education
Aug 2010 - Jun 2005

BS

Uniersity of Minnesota

HND IN HOTEL, CATERING AND INSTITUTIONAL MANAGEMENT (1995)

Bournemouth University  Dorset, UK

3 A‑Levels and 9 GCSE

Millennium Outstanding Service Experience Trainer | Certified Pool Operator | CPR Certified | Scottish Licensees Certificate

Marriott Spirit to Serve | Management Financial Awareness | Discipline, Supervision and Food Hygiene