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Summary

An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.

Conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Work experience

Nov 2014Aug 2015

Telemarketing Manager

Charity Vending

Create a process-impelled workflow for sales or telemarketing and needs to follow-up and qualification.

Oct 2014Aug 2015

Customer Service Manager

Gourmet2day

Develop and implement a customer service policy for an entire organisation.

Find ways to measure customer satisfaction and improve services.

Managing a team of customer services staff

Jun 2013Mar 2014

Human Resource - Recruitment Specialist

Iconstrategies Inc

Involved with employment recruiting.

Responsible for screening, interviewing and placing workers, as well as keeping up to date on local hiring laws and regulations

May 2008May 2012

Senior Technical Support Specialist

Convergys Philippines

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Nov 2005May 2008

Subject Matter Expert - Senior Customer Service Specialist

Etelecare Global Solutions / STREAM

Assists front-line agents. 

Handles escalated tickets.

Provide Tier-3 Support

Education

Jun 2000Mar 2003

Bachelor of Science in Medical Technology

Cebu Doctors' University
Jun 2003Mar 2005

Bachelor of Science in Biology

Velez College

Awards and Recognition

2000 - Ten Most Outstanding Cebuano Youth Leader (Cebu City Government)

1999 - Champion - Scrabble Tournament (Cebu Scrabble Association)

1999  - Leadership Award (Abellana National High School)