Cristina Mai

Client and Operations Manager

Summary

An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.

Conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Work History

Work History
Nov 2014 - Aug 2015

Telemarketing Manager

Charity Vending

Create a process-impelled workflow for sales or telemarketing and needs to follow-up and qualification.

Oct 2014 - Aug 2015

Customer Service Manager

Gourmet2day

Develop and implement a customer service policy for an entire organisation.

Find ways to measure customer satisfaction and improve services.

Managing a team of customer services staff

Jun 2013 - Mar 2014

Human Resource - Recruitment Specialist

Iconstrategies Inc

Involved with employment recruiting.

Responsible for screening, interviewing and placing workers, as well as keeping up to date on local hiring laws and regulations

May 2008 - May 2012

Senior Technical Support Specialist

Convergys Philippines

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Nov 2005 - May 2008

Subject Matter Expert - Senior Customer Service Specialist

Etelecare Global Solutions / STREAM

Assists front-line agents. 

Handles escalated tickets.

Provide Tier-3 Support

Education

Education
Jun 2000 - Mar 2003

Bachelor of Science in Medical Technology

Cebu Doctors' University
Jun 2003 - Mar 2005

Bachelor of Science in Biology

Velez College

Awards and Recognition

2000 - Ten Most Outstanding Cebuano Youth Leader (Cebu City Government)

1999 - Champion - Scrabble Tournament (Cebu Scrabble Association)

1999  - Leadership Award (Abellana National High School)