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Chandra brings 23+ years of experience across HR Consulting, Learning & Leadership Development and Sales & Marketing. With continued focus on learning and self-development, he has garnered multi-cultural and multi-geography experience resulting in proven capability in stakeholder management across all leadership levels and geographies.

HR Professional with deep expertise in Business Consulting, Change Management, Leadership Development, Coaching & Mentoring. A business leader with expertise spanning across all facets of Human Resource Management. Proven capability in creating fine balance between strategic thinking with operational efficiencies to ensure right business outcomes through evidence based people management. Known for strong people skills and multiple leadership styles and regarded as a coach/mentor by senior leaders of the business and HR stakeholders.

Work experience

Jul 2006Present

Sr. HR Business Partner & HR Lead Org Effectiveness

ANZ Operations & Technology Pvt Ltd

Joined ANZ’s Bangalore captive center at its nascent stage with a total employee strength ~900 employees and have played key role over the last eight years in transforming the center into a strategic asset to the Bank with ~6000 employees. During this tenure, worked across all business functions of Bangalore Hub – Back Office, Global Shared Services and Technology.

Key roles and the size of the businesses supported:

üSr. HR Business Partner, Technology (2008 – till date). Enabled the business to grow from ~1000 to ~3000 staff (~50% of the current Bangalore head count)

üSr. HR Business Partner, Global Shared Services (2010 – 11), managed ~ 800 employees, alongside the Technology business with ~2000 staff

üHead of HR, Operations (2006 – 2008), enabled the business to grow from a mere ~70 staff to 1400+ in a 26 month period across 3 disparate business streams

üHR Lead – Org Effectiveness (2009 – ongoing), an additional role played along with Business Partner role with Hub-wide accountability to steer Organisation Development initiatives

Key achievements and business outcomes;

·Business HR role with a seat at multiple leadership tables – Technology Business as well as Hubs’ and Global HR Leadership teams

·Successfully landed 2-year long Technology Transformation agenda (business benefits of multi-million AUD across 5 years). Enabled transformation of Bangalore Technology Hub from Delivery Shop to an Engineering Hub, by shaping and influencing business strategy and people processes. During the process, delivered

oSenior Leadership build-out/revamp while managing smooth leadership transition,

oInnovative “Buy, Build & Partner” strategy to enable massive lateral hiring effort (~750 lateral hires), and

oRebadging ~500 roles in Testing function globally and moving staff onto vendor’s rolls

·Created the Engagement and Communication strategy to meld the ‘old’ and ‘new’ capabilities resulting in enhanced employee engagement scores year-on-year (78% in 2013 from 64% in 2008)

·In the role of HR Lead – Org Effectiveness, key deliverables were:

oDesigning and executing year-long leadership development program to the 90+ senior leaders of the Bangalore Hub –to enhance leadership quotient across all the business units

oThought leadership in creating Career Path framework implemented across multiple hubs (Philippines and China). The initiative enables employees to build global careers

oRedefined and implemented employee connect framework across all business units of Bangalore hub, ensuring open and transparent two-way conversation between employees and leadership layers. This framework is being adopted in other Hub locations as well

oCurrently designing Employee Value Proposition framework for multi-hub roll out

·Conceptualised Talent Pipeline Review framework for Global Shared Services business to ‘bubble up’ leaders / high potential staff across all layers

·Start-up role for the new hub in Philippines. Crafted and implemented first draft of HR Strategy – covering people policies, total rewards mechanism, recruitment, learning and payroll. This supported ANZ’s aspiration of being a Super Regional Bank and enhance its foot print in Asia

·Thought leadership in creating competency framework for back office functions at a global scale. Initiative resulted in the supply of right talent, at the right time, at the right cost in the right role

Jun 2005Jun 2006

Senior Manager – HR, Training & OD

Hinduja Global Solutions Ltd

·Joined as Manager – HR, Training & OD, promoted as Senior Manager – HR, Training & OD within 6 months. Role managed a 17 member team spread across multiple locations

·Single handedly steered the organization towards “Competency Based HRM” by influencing change in mindset across all levels of the organization using top-down approach

·Thought leader of “Competency Mapping” drive, an initiative delivered through strong partnership between HR and the business. Created competency directory for 170+ roles across 7 divergent businesses in just under 4 months. Linked entire gamut of HR activities to the competency matrix.

·Influenced business leaders to adapt new initiatives/redefined existing Organization Development initiatives, with focus on “on-the-floor” effectiveness, resulting in enhanced employee engagement

·Redefined processes and measures of learning initiatives resulting in enhanced quality of offerings and ROI for the business

·Created strong bond across all teams in HR through strong relationship management thereby becoming an influencing factor, even across teams that had no formal reporting lines into my role

Jun 2002Apr 2005

Consultant – HR Practices

IDEAS Management Consultants

ØJoined as Consultant – Talent Selection, last designation held: Consultant – HR Practices

ØHandled clientele across Sultanate of Oman and UAE (mostly Dubai) - accountable for end-to-end client servicing

ØSingle-handedly delivered “Skill Mapping” project for Oman Oil Company – erstwhile BP Oman

ØCo-authored ‘College to Campus’ initiative for Shell Oman

ØPivotal role in Org Restructuring of a large media company,including co-creating Vision & Mission, designing and implementing entire gamut of HR processes, etc.

ØLed a largeinitiative for a Trading Company with 8 diverse businesses to redefine HR processes and prepare the organization for “Investor in People” certification, an award initiated by UK Govt. The initiative resulted in greater employee connect, engagement and enhanced business results.

ØDesigned, developed & delivered various need–based, solution-focused enrichment programs for diverse business segments such as FMCG, Retail Distribution, Automobiles, Construction, etc.

ØUndertook several consulting projects such as compensation survey, employee engagement survey, Assessment & Development Centre, creating job descriptions, training need analysis, designing and administering aptitude Tests etc for diverse business segments

Apr 2001May 2002

Manager – Training & Sales

Crestcom India

ØDesignated as Manager – Training & Sales reporting to the Founding Directors, promoting high-end Training (Bullet Proof Manager Series) for Senior Executives

ØSolely responsible in developing one of the most conservative market in Karnataka (Mysore) and initiating “high investment” training sessions

Nov 1996Mar 2001

Assistant Manager – HR

Advanced Micronics Devices Limited

ØJoined the Healthcare Division as Senior Marketing Executive, later moved into Group Human Resource function as Assistant Manager – HR.

ØResponsibilities as Assistant Manager – HR (From March ’99 – March ’01)

·Entire gamut of recruitment activities including campus hiring, induction, on-boarding of, etc and Employee engagement initiatives

·Identify & analyse training needs, customise and conduct soft skills programs designed to fine-tune Managerial Capabilities and Leadership Qualities.

ØResponsibilities as Sr. Marketing Executive (From November ’96 – February ‘99)

·Sales & Marketing activities across Karnataka and Northern Kerala promoting medical equipments related to Cardiology, Cardio-Thoracic and Gynecology

              ·Developed and delivered business critical technical training programs for senior leaders of

                  multiple campuses across India (1997 – 99)


Apr 2005Mar 2007

Post Graduate Diploma in Business Administration

Symbiosis Distance Learning