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Work experience

20152016

Specialist Mgr

T-Mobile
Atlanta, Georgia Social Media Brand Specialist MGR. K. Lawrence
20152015

Retention Specialist Mgr

T-Mobile
Augusta Ga Retention Specialist MGR T. Elkins
20142015

Sales Consultant-Mgr

Ted Woods
AT&T eOcala, Florida Sales Consultant-MGR.
20102013-05

Social Network Community Coordinator

Ted Woods
Hiring Hope Dunwoody, GaFeb Social Network Community Coordinator Integrate social media content and strategies with overall HFH organization online content and strategies. Obtain and post interactive content that encourages participation and the development of member-generated content to ensure that the community is achieving its objectives. Actively monitor and moderate community participation to ensure that rules of engagement are adhered to; communicate, monitor and enforce Terms of Use, Policies and Procedures. Based on established goals, procedures and policies create tracking and metric reports to validate Community interaction. Readily respond to reports of abuse, remove objectionable content which violates Community guidelines and address escalations within the Community. Ensure members understand and leverage community features and functions. Regularly update content-managed areas of the Community to communicate important news, announcements and platform features.
2008-112010-04

Sales Team Leader-Mgr

AT&T Mobility
Kennesaw, GA Sales Team Leader-MGR Deidra Etheridge Investigates and responds to more complex issues by managers and employees. Assists in resolving employee relations issues and providing counsel to management. Provides advice on matters such as pay and performance. Coordinates the annual compensation planning process for designated area. Interprets HR policies, counsel's managers and oversees manager's compliance to guidelines. Provides options and/or alternatives to meet needs of business utilizing current HR programs available. Coordinates recruitment process and related activities. Attends recruiting events and coordinates on-boarding of new employees. Conducts new employee training. Identifies employee development needs and coordinates training to support business objectives. May also be involved in the design of custom training programs based on unique business requirements or individual employee needs
2006-032009-07

Trainer

AT&T

Kennesaw, Ga Trainer Assisted in resolving employee relations issues and provided counsel to management. Coordinated the annual compensation planning process for designated area. Interprets HR policies, counsel's managers and oversees manager's compliance to guidelines. Coordinated the recruitment process and related activities. Attends recruiting events and coordinates on-boarding of new employees. I conducted new employee training. Identifies employee development needs and coordinates training to support business objectives. Being involved in the design of custom training programs based on unique business requirements or individual employee needs.

2006-092007-09

Inside Sales Rep

MCI Corporation
Alpharetta, GA Inside Sales Rep Sell MCI products and services to businesses. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Educate customers on product and marketing strategies to improve their“ presence” on the Internet and build value in the City Grid Media/customer relationship. Create and implement custom solutions for each client. Responsible for special projects as assigned/analyze client ROI goals and data, media buying cycles, marketing philosophy, target demographics, etc. Work with the Content team to improve taglines, and business overview page.
20072007

Web Design Consultant

Citysearch.com Greater Atlanta AT&T
IAC interactive/ Inside Sales Representative& Web Design Consultant
20062006

Sales Consultant Mgr

CitySearch PPC
Sales Consultant MGR-Andy Popewell Acquire and develop new search listing advertisers (pay per click) platform. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Educate customers on product and marketing strategies to improve their“ presence” on the Internet and build value in the City Grid Media/customer relationship Create and implement custom solutions for each client. Significantly improved the website ranking of www.nannies.com which resulted in all major keywords on page #1 thus, dramatically improving the number of leads and sales that the company acquired. Managed to increase the convergence from 10 leads per month to nearly 30 leads per month on the six month of my work there. A 300% increase. Responsible for special projects as assigned/analyze client ROI goals and data, media buying cycles, marketing philosophy, target demographics, etc. Work with the Content team to improve taglines, and business overview page.
20062006

Account Rep

AdvanceMe, Inc
Kennesaw, Ga Account Rep Developed and improved upon ways to make it easier to get-or deliver-what every business needs: working capital and products build on the power of Daily Remittance. This creates the flexibility required to meet the needs of each unique small business being served.

Education

20132015

MS Leadership

Grand Canyon University

Master of Science in Leadership

Developed for individuals interested in the leadership skills involved in management, Grand Canyon University offers a Master of Science in Leadership. This leadership degree provides students with the skills necessary to develop professionally and gain self-confidence in their own leadership styles. Students learn to integrate a conceptual foundation for an executive leadership role that emphasizes the immediate application of ethical and practical leadership skills. This program also focuses on the ability to create, communicate and influence decisions using critical thinking and problem-solving skills that are grounded in theory and research.

Coursework in the Master of Science in Leadership degree explores the nature of business leadership models and theories, examines these models through a broad variety of insights and viewpoints, and provides a description and analysis of these approaches to leadership. Special attention is given to how the models can improve leadership in real-world organizations. Students will also study tactics for becoming an empowering leader. Organizational politics, influence tactics and succession planning are also topics of discussion.

Servant leadership is another area of focus in this leadership degree. Students will learn how a servant leader is different from other leaders and how focusing on the needs of others can create interdependency rather than dependency in organizations. Leadership communication in a cross-cultural setting is another area of exploration. In addition, students will gain an understanding of key audiences and learn how to effectively connect and communicate with important stakeholders, communicate during a crisis and frame a leadership message.

20102013

Communications

Grand Canyon University

Bachelors of Arts