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Professional Affiliations, Other Education, Recognition and Awards

·Member of BOMA, CCIM Institute, IREM, NAR and US Green Building Council (USGBC)

·BOMA Sustainability Committee, Transportation Sub-Committee, Vice-Chair

·      Building Owners and Managers Association (BOMA) International TOBY Award Judge   

·     Certified Commercial Investment Member (CCIM), Designee

·Real Property Administrator (RPA) - Building Owners and Managers Institute (BOMI), Designee

·     CBRE Asset Services – Commercial Office Team of the Year Award, Recipient  

·      SLU Chamber of Commerce - Charter Executive Board Member / Treasurer 

·Leadership in Energy and Environmental Design (LEED AP),Accredited Professional

·      Puget Sound Business Journal, People on the Move - Spotlight

Summary

Accomplished commercial real estate professional offering 18 years of experience in leadership, negotiations and business strategy.Collaborative and personable communicator with a proven record of delivering value in a fast-paced environment.Detailed analyst committed to achieving results by positively impacting the bottom line.Industry experience and professional strengths include:

  • Asset Management 
  • Real Estate Operations
  • Green / Sustainable Practices
  • Financial Performance
  • Budgeting and Forecasting
  • 1st & 3rd Party Management
  • Multi-site Management 
  • Contracts and Procurement
  • Mixed-use Portfolio Management

Work experience

2011Present

Director, Real Estate Management Services

Colliers International

Reporting to Singapore Managing Director, responsible for the business development of asset management services, focusing on the delivery of a comprehensive and strategic approach in managing owners’ real estate investments.My objective is to partner with each client in maximising asset value by understanding market demographics, ownership goals, and short-term / long-term plans for the asset(s). In working closely with building owners I build strategies that achieve cost efficiencies and improve tenant retention, ultimately enhancing the value of their real estate investment.   

20102011

Consultancy Gratis

CB Richard Ellis - Asset Services

Performed assessment of providing 3rd-party consultancy / management services to commercial property owners in the Taipei market to include a SWOT analysis, competitor mapping and summary outline to assist in growing market share. 

20082010

Senior Real Estate Manager - Vulcan Account

CB Richard Ellis - Asset Services

Reported to Account Manager / Associate Director and worked directly with client's Director of Asset Management, Real Estate. Provided third-party management oversight of key assets owned by Vulcan, Inc. (Microsoft co-founder, Paul G Allen's company) during the owner's urban re-development of 60 acres in downtown Seattle, helping promote a triple bottom line philosophy via sustainable operations, civic involvement and by increasing the value of real assets. More specifically, served in a senior management capacity of the role described below.

20042008

Real Estate Manager - Vulcan Account

Trammell Crow Company (acquired by CBRE in 2007)

Asset Management: Provided management oversight of prime assets owned by Microsoft co-founder, Paul G Allen's company, promoting a “triple bottom line” approach via sustainable operations, civic involvement and increasing the value of 40 downtown properties within a 60-acre, urban portfolio.Developedand executed asset strategies to include 5-year capital expenditure / annual business plans resulting in optimization of NOI and enhancement of asset values.

·      Awarded CBRE-Seattle Asset Services – Commercial Office Team of the Year Award - 2007. 

·      Represented client’s interests in over $100MM of tenant improvement, capex and demolition projects.

·      Developed and oversaw budgets for 17 business units, beating controllable expenses between 9% and11%.

·      Over last four years, consistently exceeded budgeted NOI by an average of 9% across managed asset group. 

·      Teamed with transaction manager in 100+ leasing transactions and familiar with full-cycle leasing process.

Commercial RE Management: Oversaw $7.5MM operating budget for 1.1 MM sf of a diversified 3MM sf portfolio of commercial office, restaurant, retail, bio-tech / lab and company headquarters’ space.  Directed a team of property professionals and partnered with suppliers in pro-active management of a mixed-use portfolio with $21MM in annual revenues, including tenants: Microsoft, Starbucks, JP Morgan Chase, and Group Health Cooperative.

·      Saved a 6 year cumulative $300,000 through negotiation of vendor pricing and oversight of dozens of RFPs.

·      Partnered w/ client’s construction team, transitioning over 20 properties between operations & development.

·      Provided client operational review and comment on 1.7 MM sf, multi-block, Amazon.com, build-to-suit project.

·      In 2010, assisted Account Manager in a portfolio-wide security services RFP, saving an additional $200,000.

Sustainable - Green Operations: Selected among peers to open a 320,000 sq ft LEED Gold project and NAIOP-Washington’s Best Sustainable Development of the Year, in 2007.  Praised by client, “One of the smoothest openings…ever!”  Ensured seamless transition from development to operations by involvement from early design to pre-completion to final hand off, including commissioning, warranty management and building occupation forward.

·      Oversaw successful pursuit of quick-payback, energy rebate programs reducing utility spend by over 30%. 

·      Drove accomplishment of ENERGY STAR certification for two Seattle buildings, scoring an 88 and 91/100. 

·      Reduced landfill contribution by half and cut hauling costs a third with early promotion of compost program.

20002003

Asset Management Specialist

Shurgard Storage Centers, Inc. - HQ

Reported to Director of Asset Management.  Analyzed pro-forma models and helped provide monthly recommendations on real estate acquisitions, joint-venture market expansion and new developments including projection of cash-flow, valuation forecasting and financial modeling on dozens of $5MM to $10MM developments across multiple domestic markets.

·National Shurgard Values Award – “Action” Value, Nominee.

·Collaborated with vendor to re-engineer #1 retail product while also reducing costs by over 25%.

·Developed and monitored $12MM annual capital budget plan for REIT assets across 30 different states.

·Authored 90-pg Vendor Reference Manual to market Preferred Partner® Management Services Program.

·Managed national procurement program of a 40 million sq ft REIT portfolio holding nearly $2B in assets.

19982000

Operations Team Leader, Property / Facility Management

Shurgard Storage Centers, Inc. - Field Operations

Reported to District Manager.  Led a team in management of a quarter million sq ft portfolio including storage, retail, warehouse and office space.Championed teams in exceeding NOI goals by increasing revenue and controlling expenses.Coached managers in entity level accounting, lease negotiations, annual opex budgeting, risk management, contract compliance, monthly profit & loss reporting, tendering requests for proposal, and monitoring of competition.

·District Award “Highest Achievement Target Buster”, Recipient - Increased NOI by 28%.

·Doubled annual revenues as sole manager of 590-unit, joint-venture property in just eight months.

·Leased up ~900-unit “opportunity” asset increasing occupancy from 76% to over 90% in only six months.

19921997

Operations Manager / Investigator

Condor International, Inc. / NW Corporate Protection, Inc.

Reported to company president.  Maintained sole management and P&L responsibility for the intelligence unit of one of Chicago’s largest full-service investigative agencies serving insurance companies and law firms throughout the tri-state area.Performed field surveillance, conducted insurance claim subrogation, fraud investigation, service-of-process and skip-tracing services.

·Member, Association of Financial Crimes Investigators.

·Developed Standard Operating Policies - Training Manual and produced interdepartmental training video.

·Increased revenues by 40% in only 3 years by expanding customer base and increasing client assignments.

References

Larry Gangloff

“Craig is a consummate professional. He takes great pride in doing his diligence and preparation for all tasks in order to maximize opportunity for successful outcomes. Craig is a business professional who brings a multitude of experience to the table. He is exceptionally driven, never backs down from a challenge, and is able to make any challenge a win/win situation for all involved. I have enjoyed working with Craig and highly recommend him as he will provide value to anything in which he is involved.”

Steve Van Til

David Benson

“Craig is a thoughtful and effective manager who offers a very positive influence on his co-workers. He is methodical in planning and diligent to follow through and follow up.”

Steve Penn

“Craig was a valued member of our organization, always professional and accountable for his actions. For that he had earned the respect of clients and colleagues alike.”

Ed Thenell

Steve Hissong

“Craig is a seasoned manager with great interpersonal skills and a strong ability to formulate and execute goals. His work contributed greatly to our successes.” 

Beth Oppenlander

“Craig thrives in environments where complex problem solving and negotiations are required. Through careful attention to financial details as well as inspired listening skills, Craig implements solutions that satisfy all of his constituents. He integrates his systematic approach and wonderful sense of humor making him a delight to partner with. Craig’s attention to detail, his passion for challenges, his commitment to sound fiscal management and his compassion for people make him a tremendous asset to any team.”

John Chandler

“Craig is a strong and consistent performer with excellent financial skills, ethics and business principles. He is a great co-worker and team-minded.”

Valerie Lane

“Craig is a detail oriented manager with impressive financial and managerial skills. Craig's focus on the bottom line while implementing asset strategy makes him a valuable steward of client assets. I very much enjoyed having Craig on my team and could count on him to keep the client's best interests at the top of his priority list.”

Education

20002003

MBA

Seattle University, Albers School of Business
  • Dean's List
  • Don Lusk Beacon for Learning Scholarship, Recipient
  • 2003 International Study Abroad Tour - Italy
  • 2004 Seattle University Entrepreneurship Business Plan Competition, Finalist
    • - 2nd Runner-up Overall
    • - 2-minute Elevator Pitch Winner
  • 2004 University of Washington Business Plan Competition, Participant
19861991

BA

Bowling Green State University

  • Delta Tau Delta Fraternity
  • Inter-fraternity Council (IFC) Chairman
  • Internship - Wood County Public Defender's Office, Investigator
  • Security detail at President Ronald Reagan's 1988 campus visit
19851986

Diploma

St. Edward High School

Asset Portfolio Examples

Skills

Multi-site Management
Networking / Relationship Building
Business / Financial Analysis
Problem Solving
Sustainable Operations
Strategy Planning & Execution
Project Management / Capital Works
Value Enhancement
Implementing Cost Saving Initiatives
Budgeting & Forecasting
Mixed-use Portfolio Management
Team Development / Leadership
Real Estate Investment Analysis
Contract Negotiations
Asset Management

Recognition & Work Samples

Sample Assets - Singapore

Craig's Reading Log

Certifications

2009Present

CCIM

CCIM Institute
2008Present

RPA

BOMI
2006Present

LEED BD+C

GBCI