Dual role: Lead architect in the creation of and standards for all innovation and process improvement processes, metrics, tools, techniques throughout Wachovia.
Innovation Executive; Companywide/ Senior Vice President, January 2008 to June 2009
Charged by CEO and Chief Marketing Officer to design and lead executive-level companywide innovation initiatives, processes, metrics and portfolio. Selected Contributions:
Reduced Risk of Innovation- Alleviated concerns about lack of return on investment bydesigning and deploying a risk-reducing innovation framework creating a best-in-class process focused on efficient creation of product, service and business models.
Increased number and quality of innovative ideas- Led Cross-functional team to create and test compelling concepts. Led 10 line of business executive-level innovation consulting engagements, creating over 1000 ideas and testing over 200 concepts for small business, retail, security, retirement, green, affluent, operations, mortgage, mobile banking, Treasury Services.
Improved Innovation Maturity- Led Innovation Capability Benchmarking to identify key issues hindering ability to innovate by comparing strategy, idea creation, process and leadership culture against benchmarks from companies around the world.
Improved Vendor Performance- As a champion ofVendor Management, developed and managed numerous consulting, research and analytical firms to augment innovation capability. Managed key performance indicators (KPI), contractual and financial arrangements and on boarding.
Measured Innovation Efforts- Created and deployed comprehensive Innovation Key Performance Indicators related to input, process, output and outcome measures. Gathered and analyzed baseline performance data. Integrated metrics into lines of business to establish ongoing monitoring process. Provided leadership with a clear picture of the potential value of the pipeline.
Process Improvement Executive; Companywide/ Senior Vice President, January 2008 to June 2009
Led company-wide business process management and improvement standards and certifications. Selected Contributions:
Provided a First-ever View of Companywide portfolio of cost reduction projects- Established and led a companywide cross-line of $140MM business operational improvement portfolio and reporting process to executive leadership reporting up to the CEO. Focus was on improvement of key business processes and other operational efficiencies.
Established and led Companywide Six Sigma and Lean Training Certification Process- Contracted with best-in-class third party vendors, human resources and finance to created baseline criteria for training and certification of hundreds of employees. Coached greenbelt candidates resulting in over $2.5 MM in savings.
Enabled Employees with Process Improvement Tools- Created Comprehensive Process Management and Improvement Resource Site. Launched a Companywide set of six sigma, lean, business process management and Hoshin Kanri tools and templates for use by process improvement leaders.
Successfully led all research, insights, innovations and development execution beginning to end within Retail Credit (home equity) business
Head of Research, Innovation and Development; Retail Credit/ Senior Vice President, 2005 to 2008
Recruited from Bank of America to lead research, innovation and development staff of 10. Selected Contributions:
Increased Return on Investment For Product, Service and Process Development- Led a team Research, Innovation and Development team to develop and launch new-to-the-market innovative products, services, capabilities and processes for retail and small business segments contributing over $12 billion in top line balances for a loan portfolio of $67 billion.
Shortened Development Cycle Time- As Architect and process owner of end-to-end development process for Retail Credit Business (idea management, project portfolio management/stage gate, key performance tracking), re-designed Development Process for $110 million project portfolio investment. Reduced idea review time by over 90%, reduced waiting requests by 63%.
Provided Actionable and Measureable Strategic Plans- Transformed Strategic Planning Process to deploy advanced Hoshin Kanri strategy methods and metrics. Achieved 100% of all planned goals to include growth targets of 9% and increased employee engagement scores.