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Work experience

Sep 2009Present

Windows Security Analyst

Barclays
Apr 2009Sep 2009

Network Administrator

Environmental Essentials

Responsible for the Systems Management/Administration and support of the W2K3 Active

Directory, Exchange, Applications, Network and over 30 PDAs.

Duties included IT Security on the desktop/servers, the rollout of patches and AV updates. 1st/2nd/

3rd Line support. Supplier Management and selection.

The projects I worked on:

• IT/building security review to introduce desktop management, and security based

policies and procedures, web based filtering, GPS based vehicle tracking, time and

attendance.

• Disaster Recovery, BAU and Business continuity review

• Email SPAM protection and archiving

• The scope of a Hardware/Software asset tracking system including policies and

procedures

• Re organisation of the two office floors and a new comms room build incorporating a

server ocation

• Web based monitoring software using NAGIOS

• Review of the company hosted websites, network links.

• Mobile Phone contract review and new vendor selection

• Asset management and tracking

• Set up of a new helpdesk and procedures.

Jan 2008Sep 2008

Change Process Manager,

20:20 Mobile Group

Business and Process Change Management. Project management using an in-house PRINCE2 based methodology for the delivery of technical projects with hardware and software solutions. Systems Administration and 3rd line support of the Barclays/BACSESSIP Banking, Northgate Payroll and Cognos Consolidator / Impromptu, Business Objects Advisor Financial Reporting and WebTrends Systems. Chairing the Change Advisory Board Meetings. Managing the process of requesting, implementing and identifying risks associated with any deployment of changes to IT systems

  • Design, planning and implementation of a project to consolidate two Document Imaging Systems saving an annual estimated £20K in support costs.

  • Successful delivery of a Hardware/Software Asset Tracking system using the existing software Desktop Authority and Oracle APEX to reduce implementation cost and to minimise time when completing audits.

  • Implementation of structured change control procedures incorporating CAB meetings and KPI Reporting to monitor changes.

  • Planned, managed and completed the system upgrades to the WebTrends and Northgate Payroll systems.

20062008

Business Support Manager

2020 Mobile Group

Leading a team responsible for 2nd Line support taking up to 800 calls per month. Project management and delivery of technical projects with hardware and software solutions. Systems Administration and 3rd line support of the Barclays/BACSESSIP Banking, Northgate Payroll and Cognos Consolidator / Impromptu , Business Objects Advisor Financial Reporting and WebTrends Systems.

  • Successfully managed, implemented and promoted a PC Energy Saving project which reduced annual operating costs by an estimated £27k.

  • Increased own productivity by implementing a hands-on training programme my team for the ACTICALL and EDI systems to speed up call response times by approximately 50% and reduce development support by 80%.

  • On being offered the position for Change Process Manager, I recommended that one of my team members be my replacement.

  • On the acquisition of a new Swedish company I completed an audit of their systems, applications and network for inclusion on the Financial Fixed Asset Register and the Group DR plan.

Jul 2003Sep 2006

Group IT Support Manager

The Caudwell Group

Management of the IT department and leading a team supporting 100 users on-site and 100 off-site/overseas taking up to 200 calls per month. Management of the Upgrade Project/Programme for the central Payroll, Banking and Financial Reporting applications and servers. Systems Administration and 3rd line support of the Barclays/BACSESSIP Banking, Northgate Payroll and Cognos Consolidator / Impromptu and Business Objects Advisor Financial Reporting Systems and desktop PCs. Management of the supplier relationships for IT procurement and support contracts. Financial management of the £100K IT budget. Management and Implementation of the Disaster Recovery Plan.

  • Personally selected by the CEO - John Caudwell and CFO – Craig Bennett as part of the £1.46bn Caudwell Group sale in 2006 to scope and deliver two projects for a Windows Small Business Server 2003 office, network and server installation at their new locations.

  • Responsible for project management and delivery of the head office server room and equipment relocation to new premises as part of the £1.46bn Caudwell Group sale in 2006.

  • Increased own productivity by implementing a hands-on training programme for new IT employees for the ACTICALL and EDI system to ensure they were capable of supporting the business..

  • Successful delivery of a Hardware/Software Asset Tracking system using Dos/KIX scripts and Microsoft Access with procedures to reduce implementation cost and to minimise time when completing audits.

  • Successful management of a BACS implementation programme of the BACSESSIP software two months before the deadline across 5 company sites to allow the continued processing of Direct Debits and payments after the switch-over.

Sep 2002Jun 2003

Senior IT Support Manager

The Caudwell Group

Simultaneously managing the UK/German IT departments. Management of the Upgrade Project/Programme for the central Payroll, Banking and Financial Reporting applications and servers. Systems Administration and support of the Head Office Windows 2000/2003/Citrix Servers and desktop PCs. Server Administration of the German IBM RS6000 and Windows NT File Servers.

  • Planning, recruitment, scoping, delivery, training and implementation of a new IT department, helpdesk and procedures at Head Office for the Caudwell Group to support 100 on-site and over 100 off-site/overseas users.

  • Project management, installation and configuration of an £80K server infrastructure for head office consisting of an Exchange Server, 2 MS SQL Servers, 3 Windows 2003 Domain Controllers, 3 Citrix Servers, 4 Application Servers and 3 File/Print Server and 80 new desktops roll-out from windows 95.

  • Project management, installation and configuration of an existing 100 user Windows NT Domain to an Active Directory.

  • Successful project management of the German Sage Line 500 ERP system EURO upgrade across all business areas two months before the 1 January 2002 EURO deadline.

Apr 2000Jan 2002

International Technical Resource Consultant

The Caudwell Group

Reported to the International IT Manager. Responsibilities included working overseas in the Caudwell International subsidiaries located in Spain, Germany and Ireland. This role was both managerial and technical assignment based, depending on the location and the business requirements.

Major Achievements:

·IT Manager (Germany, May 2001 - Jan 2002).

·Technical Resource Consultant (Spain / Germany, Sep 2000 - May 2001).

·Technical Resource Consultant (Ireland, Jun 2000 - Sep 2000).

·Technical Resource Consultant (Spain, May 2000 - Jun 2000).

·Technical Resource Consultant (Ireland, Apr 2000 - May 2000).

Education

19931995

HND Computing

Sheffield Hallam University
19921993

Combined Studies degree

De Montfort University

·Completed years 1 and 2 (passed all components except the second-year mathematics component)

19881990

BTEC National Diploma in Computer Technology

Rother Valley College of FE

·Included work experience during the summer

Skills

Server Based
Northgate Resource Link … House on The Hill … Cognos (Frango) Consolidator … Business Objects Planner and Consolidator … Webtrends 7/8 … Sage Line 500 and 100 … Origami (OIC) and ImageNow Document Imaging Systems … Crystal Reports … Cognos Impromptu … Oracle Discoverer … Oracle Application Express … Desktop Authority 5-7.82 … BACSESSIP (BACSIP) … Barclay's Business Master … Freeway Commerce EDI    
Desktop Based
Microsoft Office … Project and Visio … Open Office … Desktop Publishers based software … Email … Internet Browsers  

Certifications

2007Present

ILM First Level Management

ILM
2007Present

ITIL v2 Foundation Certificate

ITIL
2013

Accredited PRINCE2 Practitioner

OGC

Portfolio

Interest

Keeping up to date with technological developments through podcasts and RSS. Listening to music, reading, and watching films. I also enjoy outdoor pursuits such as walking in the peak district.

Summary

I am a PRINCE2 Practitioner and a Technical hands on IT professional with 13 years commercial and 7 years IT/Project management experience with a proven record managing multiple projects covering many levels of programming, dramatically reducing cost, improving performance, security and robustness of IT networks, systems and applications. Accomplished in full life cycles on numerous projects from initial conception to completion from customer liaison, systems analysis, design and development, programming, testing to implementation.Working as an IT manger within an ITIL environment has given me the capability to work under pressure within a competitive market place to add immediate value.

Recommendations

Change Process Manager 2020 Mobile Group

“Craig is a very professional member of IT and having worked with Craig for quite some time, believe that there is no problem that he can get his head around. If was to describe Craig I would use the following: adaptable, unix / dox scripting guru, thinking outside the box.” October 11, 2008

Spencer Johnson, Technical Support Manager, 20:20 Mobile Groupworked directly with Craig at 2020 Mobile Group

“I have worked with Craig on a number of projects; during this time I have found him to be very knowledgeable in the IT field also an excellent people manager of his team.” September 25, 2008

Simon Garner, Senior HR Manager, 20:20 Mobile Groupworked with Craig at 2020 Mobile Group

“Craig is a dilligent manager with the attention to detail required of a Change Proccess manager. He is experienced in communicating at all levels within an organisation, one of his main strengths is his ability to engage people and achieve their buy in to the concepts and benefits of change management. I would be happy to work with Craig again.” September 18, 2008

Ian Howard, CISO, 2020 Mobile Groupworked directly with Craig at 2020 Mobile Group

“Thoughout the time that I have known Craig I have always found him to be highly responsive, efficient and effective. He has provided an excellent service to our organisation and has never failed to satisfy our needs or resolve any technical problems which we have exoperienced. Furthermore, he has consistently dealt with all of this with a high degree of courtesy and professionalism. In summary, it has been a pleasure working with Craig and I would have no hesitation in recommending him to any prospective employer.” September 18, 2008

Top qualities: Personable, Expert, High Integrity

David Canfieldhired Craig as a IT Consultant in 2006

“Craig has an immense amount of drive and has an exceptional all round understanding of various systems. He is an excellent communicator, translating technical speak to business users with ease. His desire to deliver and succeed leads me to recommend him for any position in any corporation. More importantly he is a gentlemen and has good moral values.” September 18, 2008

Phillip Liu, MIS Manager, 2020 Mobile Groupworked directly with Craig at 2020 Mobile Group

Business Support Manager 2020 Mobile Group

“I worked with Craig at 2020 and found him to be a diligent and committed member of the infrastructure team, always willing to help and contribute to projects I was managing.” September 30, 2008

Steve Degg, Programme Manager, 2020worked directly with Craig at 2020 Mobile Group

IT Manager Caudwell Group

“I worked with Craig on and off for around 3 months whilst on seconded to 'Group IT' within the Caudwell group. Craig was a wealth of knowledge, dedicated, highly professional and always enthusiastic. I would recommend Craig to any organisation.” October 11, 2008

Jonathan Davies, IT Service Desk Analyst / Desktop Support, Singlepoint (Part of the Caudwell group of Companies)

worked indirectly for Craig at Caudwell Group

“When I worked with Craig in the Caudwell Group I always found him to be a very capable IT Manager with a wide ranging skill set that was used to solve most problems. His attention to detail, close project management and cutomer focused attitude made him a pleasure to work with and I would have no hesitation in reccomending him.” September 18, 2008

Mark Stanyer, IT Manager, Mobile Phone Repair Company (Caudwell Group)worked directly with Craig at Caudwell Group

“During my time working with Craig at Caudwell Group I found him to be a very professional and capable IT Manager.” September 18, 2008

Carl Borthwick, Architecture & Strategy Manager, Phones4uworked directly with Craig at Caudwell Group

International Technical Resource Consultant Caudwell Group

“I have had the pleasure of working with Craig on the implementation of our software and got to know him as a very trustworthy, knowledgeable, pleasant person and professional.” September 22, 2008

Arie Koppenhol, Prof Services manager, Sagewas a consultant or contractor to Craig at Caudwell Group

Senior Technical Support Consultant 2020 Logistics

“I worked with Craig during my time internationally and more recently whilst FD within 20:20 Mobile Group. Craig provided excellent first line support whilst establishing green field sites across many european locations covering The Netheralnds, Germany, Nordics and Spain. Craig's excellent technical abilties coupled with his can do attitude and willingness to support the business needs ensures i have no hesitation in recommeding Craig.” September 25, 2008

Steven Nobes, Finance Director, Dextra Solutions Limitedmanaged Craig indirectly at 2020 Logistics

Linked In Profile

http://www.linkedin.com/in/craigcarroll