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Personal Mission: To lead and serve others by helping leaders, businesses, and organizations master change, apply logic, best practices, and 21st century ideas to People, Cultures, Systems/Processes, and Organizations.

How: We do this by using the Excellence in Change Management, Quality and Productivity improvement (SixSigma/Lean); Program and Projects Management (PMOs); Business Analyses; Organizational Configuration Management (CMOs); Leadership/Management Style and Organizational Structures; and by supporting your operations as valuable team members. 

We can help you teach your people how to solve any problem and make your organization more successful. 

Excellence and The Linked Management Models

Blog, Books, and Art

Business Models By Craig

Work History


Cre8ive Planet

Organization to help communities with sustainable living, recycle and reuse of waste, agriculture/food, energy and other related issues.

PARTIAL LISTING OF CLIENTS (over 100 past clients)
  1. AI Signal Research, Inc.
  2. American Accessories, Inc.
  3. American Management Association (AMA)
  4. Agknowledge Magazine
  5. Belmont University
  6. Business Process Improvement Professionals Ltd.
  7. Carrier Corporation –Allied Products
  8. Clubcar Golfcarts, Inc.
  9. “CNA” Insurance 
  10. CSG
  11. Dennisen and Carter, Inc.
  12. Department of Children’s Services
  13. DocAir
  14. Dowell
  15. DuPont
  16. George Mason University
  17. Givere Chocolate Company
  18. HCA
  19. Heil, Inc.
  20. Holiday Inn (several locations)
  21. LAW Engineering, Inc.
  22. Lawrence Livermore National Laboratory
  23. Life Of Victory Christian Ministries
  24. Lockheed Martin, Inc. (multiple sites and organizations)
  25. Los Alamos National Laboratory, Plutonium Facility
  26. MARCA (Japanese Parent Company of Panasonic)
  27. Martin Marietta, Inc. (multiple sites and organizations)
  28. MobileComm Telecommunications
  29. NASA, National Aeronautics and Space Administration
  30. Nashville International Studios
  31. Nashville State Tech
  32. National Women’s Health Information Center, Washington D.C.
  33. Nissan
  34. MTM Association
  35. Oak Ridge Methodist Medical Center
  36. Oak Ridge National Laboratory (many organizations)
  37. Paducah (Kentucky) Gaseous Diffusion Plant
  38. Pacific Western Technologies, Ltd.
  39. Pellissippi State Technical Community College, Knoxville, Tennessee
  41. Rockwell International, Inc., Denver, Colorado
  42. Savannah River Laboratory, South Carolina
  43. Science Applications International Corporation (SAIC)
  44. Sears Services Group, Chicago, Illinois
  45. St. Mary’s Medical Center, Knoxville, Tennessee
  46. Tennessee Metal Works
  47. Tennessee Quality Award
  48. Tennessee Valley Authority (TVA)
  49. Trevecca University
  50. Ultimate Earth Inc
  51. University of Central Oklahoma
  52. University of Phoenix (Nashville)
  53. University of Tennessee, Knoxville
  54. United Methodist Church Discipleship  (National Organization)
  55. U.S. Air Force Civil Engineering, Air Mobility Command
  56. U.S. Army COE
  57. U.S. Department of Army (Civilian Personnel Operations Center, South Central Region)
  58. U.S. Department of Energy (DOE) - Headquarters, Washington D.C.
  59. U.S. DOE – Chicago Operations Office
  60. U.S. DOE – Fernald Ohio Operations
  61. U.S. DOE – Office of Scientific and Technical Information (OSTI)
  62. U.S. DOE – Oak Ridge Operations (all sites, Tennessee, Ohio, and Kentucky)
  63. U.S. DOE – Rocky Flats Colorado
  64. U.S. Navy
  65. Vanderbilt University
  66. Vanderbilt University Medical Center
  67. Westinghouse, Inc.,
  68. And others.
Jun 1983Present


Past/Present Vanderbilt, Belmont, and Trevecca University, U of Phoenix and Tenn, Nashville S Tech




University of Phoenix,

University of Tennessee,

Nashville State Tech.

American Management Association,

Padgett Thompson.

As part time jobs (because he's a ham), served on faculty from (1997 – Present) UT/TA from 1983-5 -- courses taught... for MBA, HR, Management of Technology, and Engineering/Technical Programs: Taught graduate and undergraduate classes and workshops in Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering.

Aug 2009Present

Project Manager - Project Services Group

Parallon - HCA Physician Services

Craig tracks all HCA Physician Services (HCAPS) corporate projects, supports and mentors the executives with Change Implementation and Project Management processes and systems, and is developing the Lean and Continuous Improvement Program for over 500 HCAPS Clinics/Practices.

Jan 1981Present

An Owner/Founder/CEO

Westbrook Stevens, LLC

WESTBROOK STEVENS, LLC ( (2000 – Present), Other names used – Innovative Resources And Systems (May 1988 To 2000), Tennessee Innovations (April 1981 – April 1986), Nashville, Oak Ridge, Knoxville, Crossville, Tennessee.


Program Manager


Program Manager, Industrial/Management, Operational Systems Scientist, Industrial and Systems Engineer, Business Process Reengineering Consultant, BA, PM, IS Consultant, Liaison, and Configuration Manager. Provided a wide range of services to the Oak Ridge National Laboratory, The Department of Energy (DOE), Oak Ridge Operations, Lockheed Martin and Martin Marietta Energy Systems, DOE’s Y-12 Site, the National Women's Health Information Center's WWW Site, U.S. Air Force, Sears Services Group, DOE’s Paducah Gaseous Diffusion Plant, DOE’s Portsmouth Site, DOE’s K-25 Site, TVA, Los Alamos National Laboratory, DOE’s Chicago Operations, Westinghouse, Rockwell International, Lawrence Livermore National Laboratory, U.S. Navy, duPont, (SAIC's Systems Engineering, Integration Division, Information Management, Energy and Health Information, and Integrated Engineering Solutions Divisions), and others.

Dec 1995Apr 1997

Chief Engineer and Quality Manager


Responsible for general management, expanding markets and customer base, developing business systems and developing approaches in marketing. Developed systematic and repeatable methods, plans, policies, and procedures for strategic management, quality (continuous quality improvement, performance measurement, supporting communication network), and marketing (data base marketing systems, systems for employee participation, customer lead and satisfaction surveys).