Profile

Craig is a results-driven logistics professional with more than 13 years experience in the freight forwarding, international transport, and warehousing & logistics industry.

A hands-on manager who leads by example forging lasting relationships with both internal and external partners, he is an experienced negotiator who uses a collaborative approach for ensuring all stake holder's goals are achieved in the best possible manner.

Craig possesses exceptional organizational, interpersonal, and presentation skills which are transferable to all aspects of operations, business development, and customer relations. 

Work History

Work History
Jun 2010 - Present

President / Owner

Liaison Container Logistics

Freight Forwarding & Logistics service provider and consultant.

All modes and trade lanes covered with a primary focus being international ocean freight (import/export).

Jun 1998 - Jun 2010

Commercial Director

Traffic International (Montreal) Inc.

Managed the day-to-day operations of a privately owned International Freight Forwarder. Held overall responsibility for Operations, Pricing, P&L, Business Development, Customer Relations, and Staffing.

Operations - Monitored carrier/vendor selection. Oversaw cost and service performance to ensure sufficient levels were met or exceeded.Negotiated carrier rates on spot/contractual basis.

Pricing- Established the pricing and profit guidelines. Ensured guideline adherence during request for proposals and quotations (RFP/RFQ) on both format and response time.

Business Development - Continual client interaction promoting an increased scope and breadth of forwarding/transport services. Lead development and cold-calling functions. Sales function review and evaluation in conjunction with closure/win ratio.

Customer Relations - Responded to all client inquiries/complaints/feedback. Resolved pricing/service discrepancies when necessary and documented in order that corrective measures were implemented both internally and with carrier/vendors where required.

1999 - 2006

Vice President

Entreposage Transfert International Inc.

A 10,000 sq. ft. sufferance bonded warehouse established as a separate business entity to handle Traffic International’s warehousing needs. Assumed responsibility for Customer Relations, Pricing and Business Development.

Customer Relations - Responded to all client inquiries/issues. Resolved pricing/service discrepancies when necessary.

Pricing - Established the pricing/tariffs for all services. Monitored P&L levels so that targets were achieved while cost fluctuations were accurately reflected via tariff adjustments.

Business Development - Leveraged existing relationships with various forwarding/transport providers to establish Entreposage as a second-tier CFS for their established operations.

Jan 1996 - Jun 1998

Product Manager

Future Electronics

Managed the global marketing and pricing policy for a portfolio of military/aerospace grade semiconductor devices. Focused on consistent sales growth with maximum profitability. Assumed responsibility for Pricing, Customer Relations, and Staff.

Pricing - Negotiated and partnered with various suppliers on contract pricing, co-op advertising, and special returns/stock rotations to guarantee the optimal product mix at a minimal cost.

Customer Relations - Partnered with strategic customers to build mutually beneficial relationships on such matters as inventory forecasting and LOI’s.

Staffing – Held disciplinary responsibility for all direct reports. Provided strategic direction in the product marketing, pricing strategy, and inventory management on an assigned portfolio

Education

Education
1998 - 1999

CIFFA International Freight Forwarding Certificate

Concordia University
1992 - 1995

B Comm

Concordia University

Skills

Skills

MS Office / Internet