HPBX Support Technician
Primus Management ULC
Provide phone and email support to business and enterprise class HPBX customers
Performed hardware and software troubleshooting for the HPBX service
Am a part of the on-call rotation for emergency support of critical issues.
Wrote a bash/perl script that helped validate whether or not a GRE was set up for each client
Configure Cisco Routers 1841 routers, and 8 to 24 port switches for use on the dedicated VLAN for voice traffic