Hosted PBX Support Technician
Primus Management ULC
Provide phone and email support to Business and Enterprise class Hosted PBX customers
Performed hardware and software troubleshooting for the HPBX service
Am a part of the on-call rotation for emergency support of critical issues.
Wrote a Bash/Perl script that helped validate whether or not a GRE was set up for each client
Configure Cisco Routers 1841 routers, and 8 to 24 port switches for use on the dedicated VLAN for voice traffic
Installed and set up our new HPBX& Level II wiki. This contains all the relevant knowledge for the team, including information on issues that do not occur often.