Download PDF

Work experience

Mar 2015Present

Priority Business Technical Support Representative

Primus Telecommunications Canada Inc.

Provide front line support to Business clients
Perform hardware troubleshooting of DSL, Lan Extension, BeX and Web hosting services
Assist with duties in keeping tickets up to date Follow up with clients within the SLA
Created a web tracker that helps track time spent on projects
Assisted in creating an app that tracks important tickets so all team members are aware of important issues.
Trained new members to the team, with new material and expanding on existing skills.
Am a part of the on-call rotation to take care escalated issues on off hours.
Provide HPBX Small Office support, which entails smaller VoIP set ups, quality issues, and general troublshooting.

Dec 2014Mar 2015

Residential Technical Support Representative

Primus Telecommunications Canada Inc

Provided front line support of residential customers
Provided technical assistance to customers over the phone
Created a network utility to make it easier to troubleshoot issues customers were experiencing for OSX devices
Assisted with the Ticket generator used for creating tickets

Apr 2014Sep 2014

 Infrastrucure Technology Officer

Treasury Board Secretariat

Provided support across the Eastern Ontario Region
Remotely imaged, and deployed software
Managed On-Site inventory for loaner equipment while Hardware/Software issues were resolved
Onsite support and travel support as well

May 2013Sep 2013

Deployment Technician

St. Lawrence College

Imaged Computers in labs using Symantec Ghost
Completed a full inventory of PC hardware in the college
Repaired hardware as needed
Resolved software issues


Sep 2012May 2014

Advanced Diploma, Computer Networking and Technical Support

St. Lawrence College

Sep 2011May 2013

Advanced Diploma(Incomplete - Switched Programs), Computer Programmer Analyst

St. Lawrence College