Priority Business Technical Support Representative
Primus Telecommunications Canada Inc.
Provide front line support to Business clients
Perform hardware troubleshooting of DSL, Lan Extension, BeX and Web hosting services
Assist with duties in keeping tickets up to date Follow up with clients within the SLA
Created a web tracker that helps track time spent on projects
Assisted in creating an app that tracks important tickets so all team members are aware of important issues.
Trained new members to the team, with new material and expanding on existing skills.
Am a part of the on-call rotation to take care escalated issues on off hours.
Provide HPBX Small Office support, which entails smaller VoIP set ups, quality issues, and general troublshooting.