Ganna Drachuk

  •  UAE Dubai
Ganna Drachuk


Work History

Work History
May 2014 - Present

Guest relations executive

Sofitel the Palm Dubai / Accor
  • Offer consistently professional, friendly, warm and engaging service
  • Be available for guests at all times as a point of contact
  • Handle basic complaints and maintain effective communication with all related departments to ensure a smooth service delivery
  • Extend personal service and attention to all guests, with particular emphasis to Club and VIP Guests
  • Rooming of the guests
  • Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
  • Deal promptly, efficiently and pleasantly with any queries
  • Establish, promote and maintain good public relations and enhance sales for the hotel at every opportunity
Oct 2011 - May 2014

Waitress/ Fully Trained Manager

TGI Friday's Kiev , Ukraine
  • Maintain detailed knowledge of menu, offerings promo and make grow general venue of the restaurant
  • Complete reports at the end of shift detailing spends, cancellations and send rapport in Sales-Day
  • Always represent the restaurant when outside of the venue and encourage new business
  • Follow the high standards on TGI Fridays
May 2011 - Oct 2011


Domus of Elounda, Crete, Greece
  • Be knowledgeable of all table numbers inclusive of their capacity
  • Greet all guests in a courteous and friendly manner
  • Provide 5* service
Apr 2010 - May 2011


TGI Friday's Kiev, Ukraine
  • Answer the reservations phone and take bookings
  • Ensure that the host desk is prepared for the full evening and the venue is prepared to receive guests
  • Be knowledgeable of all table numbers inclusive of their capacity
  • Greet all guests in a courteous and friendly manner
  • Escort the guests  to their allocated table
  • Be attentive to guest requests at all times, resolve their complaints where possible, reporting all incidents to the manager


2011 - 2013

MASTERS DEGREE  in Management of organizations and administration

Kyiv National University of Trade and Economics
2007 - 2011

BACHELORS DEGREE in Management of tourism industry

Kyiv National University of Trade and Economics



Program Skills

  • Experience of Microsoft Office programs (Word, Excel, PowerPoint)
  • Useful  knowledge of Hotel and Restaurant programs (Opera, R-Keeper, Sale-Day)


English, Russian, Ukrainian

Communication Skills

  • Team work: I have worked in various types of teams with different languages and skills. Have  practical and theoretical knowledge of how  to create a team of interested people.

  • Mediating skills: I work on the borders between young people, standards which we need to use, visitors, company for which we are working.

  • Intercultural skills: I am experienced at working with different people. I am sociable,  interested in new people, always try to find a common language.