IBM USA, East Fishkill, NY, USA - (contractor)Jan. 2011 – Aug. 2011
Performance & Capacity Planning -Global Technology Services in GDF - Supporting more than twenty IBM customers
·Monitoring performance and bottlenecks of large mainframes,
·Escalating performance problems, checking key performance index (KPI),
·Updating SAS reports,
·Evaluating capacity requirements
·Evaluating tools for automating performance and capacity reports.
·Using MXG, MICS, RMF, Omegamon, Mainview(MVS, CICS,IMS)
Equifax Canada, Montreal, Canada – Data Management and Reporting
IT Capacity Planner2009-2010
·Forecasted CPU, DASD, VTS, TAPE utilization.
·Worked with the outsourcer for performance and capacity of Mainframe and distributed systems.
·Created monthly reports of systems utilization and cost variations.
Merrill Lynch / Bank of America, Jacksonville, USA - Banking, Investing, Asset Management
IT Capacity Planner (Assistant Vice President)2008 – 2009
·Developed many ad-hoc reports on Performance index and application CPU utilization in a 45,000 MIPS parallel sysplex environment.
·Responsible for monthly updates of many key business indexes and charts, such as memory utilization, response time, business volume, CPU capacity and I/O analysis.
·Used SAS, MICS, MXG, SMF, RMF, EXCEL, and POWER POINT: Hardware IBM z9 2094 and z10 2097.
Affiliated Computer Services (ACS) / A Xerox Company, Dallas, USA - IT Service provider
IT Capacity Planner / Director of Global expansion2003 – 2007
·Built better communication between offshore and onshore IT management.
·Resolved management issues between offshore and onshore.
·Developed Capacity Planning Overview for all WellPoint Mainframes.
·Provided technical assistance for CPU upgrades, LPAR consolidations and workload management.
·Developed mainframe activity reports.
·Evaluated new software solutions and new technology.
·Reviewed performance problems and proposed solutions.
·Identified and resolved resource bottlenecks.
·Provided consulting services to other IT personnel for the WellPoint account.
The Hartford Financial Services Group, Hartford, USA – Insurance and Investment
IT Specialist / Capacity Planner - The Hartford Financial Services Group2001 – 2003
·Developed projections of mainframe capacity and recommended new capacity planning tools.Devised timely hardware upgrade plans.
·Studied utilization of I/O hardware, recommending 50% reductions in channels.
·Developed a system of CPU usage reports, which allowed divisions to plan IT expenditures at the business level.
·Commended by management for developing more than twenty ad-hoc reports using SAS, MXG, and SMF/RMF.
·Evaluated, tested, recommended and used BMC Mainview, Predict and Visualizer.
Charles PadamadanPage Three
GE Capital, Stamford, USA – Financial and Credit Card Services
IT Consultant to GE Capital 1999 - 2001
·Created technical and management reports illustrating outsourcer’s performance weakness. Pinpointed Service Level Agreement (SLA) conflicts and recommended improvement plans. Evaluated and recommended mainframe products and implemented improvement process for NT client/sever applications.
·Led TAPE reduction project which saved more than one million dollars annually.
·Participated in high-level strategic team “Operational Excellence” to devise improvements to mainframe service quality.
·Used SAS, MXG, SMF, RMF, EXCEL, POWER POINT.
Peratech Global Traders Inc., Montreal, Canada –
Representing North American and European High-tech Companies in India
General Manager / IT Consultant -1996 – 1999
·Established and managed successful technology Export Company.
·Presented the company to senior management members and discussed the benefits of business partnering.
Canadian National Railways (CN), Montreal, Canada – Transportation / Railway
Project Leader Capacity Planning -1979 – 1996
·Created and maintained short and long-term capacity plans.
·Prepared authorization for expenditure and requests for quotations. Evaluated proposals from vendors. Recommended cost effective hardware upgrade plans and selection of service providers for disaster recovery site.
·Estimated hardware requirements for new IT projects.
·Produced management and user reports.
·Established capacity planning methodologies for UNIX systems. Conducted user surveys and interviews.
·Established service level agreements with users.
·Provided advanced technical support to on-line control centers, computer operations and systems developments. Initiated and established a charge-back and reporting system.
·Used BEST/1, OMEGAMON, SAS, MICS Charge Back, MICS, SMF, RMF, EXCEL, POWERPOINT.
Prior to 1979:
Canadian Postal Department - Software Consultant
Reader’s Digest of Canada - Analyst/Programmer
Canadian Aviation Electronics, Ltd. - Analyst Programmer
EDUCATION AND PROFESSIONAL DEVELOPMENTM.Sc. in Computer Science
University of LouisianaM.Sc. in Mathematics
University of Kerala (India)
B.Sc. in Mathematics and Statistics
University of Kerala (India)
Successfully completed numerous continuing education programs