Customer Service Representative
Home of Cricket
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers’ needs to achieve satisfaction.
- Inform customer of deals and promotions.
- Collect payment.