Results oriented self motivated professional with more than 25 years extensive experience in IT, including ITIL Service Management, Infrastructure and Operational Management and Project Management, with experience of managing technical and non technical staff from a wide cultural and multi-ethnic background in both the Financial and Oil and Gas environments and in implementing and managing processes and services based around the ITIL best practice framework and implementing innovative solutions to meet business directives and strategic goals.
Mar 2008 - May 2009
IT Service Manager
I was contracted as the IT Service Delivery Manager, responsible for managing a suite of projects to implement the ITIL framework across the newly merged organisation. These projects included the implementation of Incident, Problem, Change, Release and Service Level Management and associated reporting. These processes were implemented to support the use of the BMC ITIL products suite including BMC Analytics, Remedy, IDM and Dashboards.
·Undertake pre implementation maturity assessments of current processes and procedure
·Responsible for governance, process definition and assurance within the IT department based around the ITIL framework for best practice
·Establish the project plan to manage implementation within a framework of Continual Service Improvement of key processes
·Understand the dependencies and interrelationships between the processes to ensure a successful implementation.
·To undertake post implementation audits to ensure the on-going efficiency and effectiveness of ITIL within the organisation.
·Develop Key Performance Indicators for the key ITIL processes
·Define the roles and responsibilities of the Process Owners.
·Recruit and mentor the Change Manager and attend Change Management meetings
·Member of Process Focus Group tasked to improve Quality of Service to the business
May 2002 - Mar 2008
IT Operations & Infrastructure Manager
IT & Telecoms Infrastructure and Operations Manager, with responsibilities of managing both the In Amenas and In Salah IT and Telecoms Operations.
·Management of a team of 60 ex-pat and national staff within the Algeria IT & Telecom BU.
·Adhere to all BP HSE guidelines & ensure a safe working environment.
·Deliver IT & Telecom services against agreed SLA and KPI’s and implement processes to continuously improve service quality
·Accountable for all IT and Telecoms operational services
·Ensure IT & Telecom services meet BP’s guidelines & policies with respect to technical standards, information security, operational integrity, and operational & capital value processes.
·Responsible for IT security management and liaising with BP security to implement required security initiatives as required
·Chair the Change Management Board as Change Manager and own the Change process
·Assist in the recruitment & development of IT & Telecom teams
·Development, forecasting & follow-up of IT & Telecom Operations budget of US$9 million.
·Deliver IT & Telecoms projects following capital value processes to meet business schedule.
·Provide assurance to the business that risks to the business and services have been mitigated and business requirements met.