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Professional Summary

Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Successful at troubleshooting and handling customer support issues in a timely manner. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Skills

  • Account management                                                    Microsoft Outlook, Word and Excel
  • MS Office expert
  • Effective workflow management
  • Effective problem solver
  • Excellent time management skills
  • Negotiation skills
  • Creative design
  • Event management
  • Inventory control
  • Exceptional telephone etiquette
  • Exceptional interpersonal communication

Work experience

May 2015Aug 2015

Store Manager

Tobacco Zone
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Apr 2012Dec 2014

Activation Specialist

International Marketing Association
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Education

2013

High School Diploma

Princess Anne highschool

Virginia beach, VA