JPMorgan Chase & Co., Columbus, Ohio
- Deliver high level of professionalism and expertise as a member of the Advanced Escrow team within the Customer Service Call Center
- Resolve national mortgage calls related to escrow changes by effectively communicating, researching issue, and clarifying details resulting in a more satisfied and educated customer.
- Consistently awarded top CSAT (telephone customer survey) score
- Recipient of Mortgage Banking Keys Recognition in third and fourth quarter of 2014 and first quarter of 2015.