Stephanie Cottner

Interest

Lifetime Member of Amvets Post #36 Ladies Auxillary

American Red Cross Volunteer

Proactive in Rescue/Transport of Companion Animals

Summary

  • Detail-Oriented Administrative Associate with a strong track record of providing exemplary internal and external customer service for more than 15 years.
  • Creative, flexible, and highly motivated with an ability to establish productive working relationships with customers, front line employees, as well as top executives.
  • Excellent computer skills, including Outlook and Word. Extensive experience in customer service, data entry, 10-key by touch, and multi-line phones.

Objective

A position that utilizes my skills, knowledge, and experience in providing outstanding service and support, while allowing the opportunity for future growth and advancement.

Work History

Work History
Jul 2005 - Jan 2009

Data Conversion Operator

U.S. Postal Service
  • Alpha and numeric data entry by touch.
  • Data Conversion of all systems, PARS, APPS, FRES, and Letter mail.
  • 5,200 Keystrokes per hour, 1,008 Images per hour, 1.49% Error rate.
Jan 2001 - Oct 2003

Human Resource Associate Senior

Raytheon Aircraft Company
  • Maintained policies and procedures of Tuition Reimbursement for 9,000 employees.
  • Processing and distribution of Tuition Reimbursement checks to qualifying employees.
  • Developed and implemented new HR "Payback Policy", upon completion of Six Sigma Training, resulting in recovery of $85,000+ in 2 year period.
  • Generated monthly reports for divisional Vice Presidents on tuition spending and e-Learning completed courses.
  • Recorded training completions required by OSHA and FAA.
  • Assisted in new hire orientations, employment verifications, and Reductions in Force.
  • Maintained college advising center and scheduling.
Nov 1997 - Apr 2001

Customer Service Representative

CCH Inc.
  • First Individual Tax temporary phone support employee to be promoted to full time Customer Service Representative to provide leadership in assisting other temporary phone support staff.
  • Research of tax laws, assisting with escalated calls, testing and determining software issues and queries.
  • Data conversion testing from competitor software.
Feb 1996 - Sep 1997

Senior Customer Service Rep.

  • Order entry, generating and mailing client invoices, collection on past due accounts.
  • Coordination of truck lines for pick-up and delivery of loads.
  • Price updating on a quarterly basis.
Apr 1994 - Oct 1995

Account Representative

Sales Force of Des Moines
  • Accounts Payable to wholesale food companies.
  • Maintaining positive business relationships with all accounts, while providing advertising and promotion of wholesale products to area grocery stores.
  • Store audits for price comparison reports to wholesale account for competitive pricing purposes.
  • Client account upkeep, filing, and customer service.

Education

Education
Mar 1990 - Oct 1990

GED

Denison Job Corps
Mar 1990 - Oct 1990

Vocational

Denison Job Corps

Completed Secretarial Vocational Course