Stephanie Cottner

Interest

Lifetime Member of Amvets Post #36 Ladies Auxillary

American Red Cross Volunteer

Proactive in Rescue/Transport of Companion Animals

Summary

Detail-Oriented Administrative Associate with a strong track record of providing exemplary internal and external customer service for more than 15 years.
Creative, flexible, and highly motivated with an ability to establish productive working relationships with customers, front line employees, as well as top executives.
Excellent computer skills, including Outlook and Word. Extensive experience in customer service, data entry, 10-key by touch, and multi-line phones.

Objective

A position that utilizes my skills, knowledge, and experience in providing outstanding service and support, while allowing the opportunity for future growth and advancement.

Work experience

Jul 2005 - Jan 2009

Data Conversion Operator

U.S. Postal Service

Alpha and numeric data entry by touch.
Data Conversion of all systems, PARS, APPS, FRES, and Letter mail.
5,200 Keystrokes per hour, 1,008 Images per hour, 1.49% Error rate.

Jan 2001 - Oct 2003

Human Resource Associate Senior

Raytheon Aircraft Company

Maintained policies and procedures of Tuition Reimbursement for 9,000 employees.
Processing and distribution of Tuition Reimbursement checks to qualifying employees.
Developed and implemented new HR "Payback Policy", upon completion of Six Sigma Training, resulting in recovery of $85,000+ in 2 year period.
Generated monthly reports for divisional Vice Presidents on tuition spending and e-Learning completed courses.
Recorded training completions required by OSHA and FAA.
Assisted in new hire orientations, employment verifications, and Reductions in Force.
Maintained college advising center and scheduling.

Nov 1997 - Apr 2001

Customer Service Representative

CCH Inc.

First Individual Tax temporary phone support employee to be promoted to full time Customer Service Representative to provide leadership in assisting other temporary phone support staff.
Research of tax laws, assisting with escalated calls, testing and determining software issues and queries.
Data conversion testing from competitor software.

Feb 1996 - Sep 1997

Senior Customer Service Rep.

Order entry, generating and mailing client invoices, collection on past due accounts.
Coordination of truck lines for pick-up and delivery of loads.
Price updating on a quarterly basis.

Apr 1994 - Oct 1995

Account Representative

Sales Force of Des Moines

Accounts Payable to wholesale food companies.
Maintaining positive business relationships with all accounts, while providing advertising and promotion of wholesale products to area grocery stores.
Store audits for price comparison reports to wholesale account for competitive pricing purposes.
Client account upkeep, filing, and customer service.