Customer Service Representative
Consumer Attorney Marketing Group
Answer inbound calls from an auto-dialer system and make outbound calls. Address client inquiries, provide lawsuit information and facilitate courier pick up of signed legal documents. Interface with employees across multiple departments, ensuring efficient completion of special projects. Deliver effective, hands-on training to new employees and motivate existing staff to achieve top-notch performance.
- Implemented efficient techniques in order to perform at double the production expectancy.
- Formally commended by senior management for exceptional ability to build rapport and remain poised under high pressure situations.