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Cory Glenn


  • Nashville, TN
  • 615 635 9381

Work History

Aug 2014Present

Business Process Manager

  • Lead development of collection, submission, reporting, and validation of risk adjustment data to CMS on behalf of UHG and other health plans.
  • Converted manual reports to fully automated SSRS reports delivering actionable data to the business daily.
  • Designed a full-text search solution for scanning terabytes of PDFs for batching + secure delivery.
  • Codes with C#, Python, and PowerShell to automate difficult processes with complex logic and/or closed source systems.
  • Built a custom ASP.NET C# responsive web application that serves as a time tracking system for measuring chart level handle time.
  • Built a custom ASP.NET C# responsive web application that serves as a quality/training system mimicking our primary coding application.

Aug 2013Aug 2014

IT Developer

  • Worked with the business to gather up requirements and build out/enhance operational and finance reports for the Consumer Engagement program.
  • Built scorecard system that generated KPI data sets from multiple source systems and delivered content via response web UI leveraging T-SQL, SharePoint, JavaScript/JQuery, Google Charts API.
Jul 2012Aug 2013

BI Developer

  • Lead development of Cigna Claims Appeals Reporting. 
  • Managed 100+ SSRS reports and ensured timely and accurate delivery to clients.

IT Consultant

Hamilton-Ryker Federal
  • Swapped out UPS systems and configured new routers/switches at Government Accountability Offices in Denver, Dallas, and Seattle.
Sep 2011Jul 2012

Applications Developer

  • Built custom C# windows application for capturing system information, screenshots, and technical issue details.
  • Created web-based reporting enabling all agents to view their performance/bonus outlook daily.
Sep 2010Sep 2011

Workforce Analyst

  • Setup call center metric database utilizing Avaya CMS Unix systems and IBM Informix databases.
  • Built custom C# console application for mining data from IEX scheduling software.
Mar 2009Feb 2010

Senior Analyst

  • Lead reporting and analysis for various call center operations reports greatly improving our capacity planning abilities.
  • Built custom messaging software to notify the floor with queue conditions, memos from management, etc.
  • Developed web application to automatically instant message agents who's phones were in a non productive status.
Mar 2008Mar 2009

Sales Process Lead

  • Received inbound calls and booked $500,000+ in revenue for Dell Consumer Home Sales Group.
  • Developed VB.NET CRM saving the business over a million dollars through process improvements and lead retention.


Sep 2000Sep 2004

High School Diploma

Blackman Highschool