Chris Coops

  • Nottingham Nottingham
Chris Coops

Work History

Work History
2006 - Present

Residential, SME & Energy Services

E.ON Energy Solutions
  • Experience within a range of different business areas including:- Residential and SME Billing and stopped billing- SME Complaints and Correspondence- Home Energy Consultant advisor- Data Collector
  • Providing over flow support for calls relating to billing, metering and boiler problems.
  • Involved with the development and testing of E.ON ‘s Monthly Billing Trial
  • Encouraging customers to make payments and set up Direct Debits. Confident in using the Pay Plus and RCP arrangement tools correctly.
  • Ability to work quickly and efficiently and prioritise a large work load.
  • Excellent NPS scores and positive feedback from customers.
  • Good all round knowledge of many E.ON processes.
  • Experienced in both back and front office environments having spent time handling both inbound calls and responding to letters and emails.
  • Sales experience within the Contact Centre environment - identifying where customers can benefit from additional E.ON services such as another fuel, Home Energy Services or Home Insulation
  • UAT - End user testing for residential Monthly Billing
2002 - 2006

Sales Assistant

Brighthouse
  • General customer service - meeting and greeting customers on a daily basis.
  • Explanation of Credit Agreements - clarifying to customers the terms of their agreement.
  • Retention of customers who were considering leaving.
  • Cash Handling - taking the customer payments and cashing up on a regular basis
  • Exceeding standard targets.
  • Displaying and rearranging point of sale displays on the shop floor for presentation.
  • Training new starters and giving support when needed.
  • Preparing stock for delivery and managing stock when it arrived.
  • Managing customer deliveries and ensuring that the stock was despatched on time and arrived promptly with no errors.
  • Contacting new and existing customers to promote offers

Education

Education
1995 - 2003

Kimberly Comprehensive School

Maths: D+English: C+Double Science: C,CBusiness Studies - Distinction (B)Geography: C-

PROFILE

I am looking for a challenging position to utilise my strong organisational, interpersonal, and communication skills. I consider myself to be highly skilled, motivated and knowledgeable with many years experience in customer services. I am experienced in account management and solving high level enquiries and work well under pressure.

Skills

Effective communicator

Exceptional telephone manner and excellent interpersonal skillsGreat organisation and prioritisation skillsComputer illiterate of most Microsoft platforms, operating systems and applicationsEnthusiastic and hardworkingAbility to work on own initiative and effectively as part of a team

Interest

I have previously developed, maintained and built my own website selling gadgets which had an average of 200 -  300 views per day. I also ran a forum and a blog which was part of my website where I answer support queries, deal with orders, payments and analysing data for peek times and performance. I did this solely without any staff or help. I did this purely as a hobby and all on my own.

I have used every Microsoft OS platform from Windows 98 to Windows 7 and very computer illiterate. I use Microsoft Office 2007 and know my way around most of the programs