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FTS Certification


Superior Customer Service
Company Software / Customer Accounting Software
MicroSoft office Suite

Work experience

May 2011Present

Area Manager, Field Training Specialist

CubeSmart Storage / American Storage

Area Manager Responsibilities:

  • Manage all facets of the daily operations of (10) facilities within my district.
  • Assume responsibility of other facilities during Area Manager vacancies/vacations/other.
  • Assist with any Customer need or issue, monitor rent changes or discounts / promotions.
  • Utilize Company marketing program to assure high rate of occupancy at all facilities.
  • Oversee collection results for delinquent rental fees and late fees.
  • Schedule and conduct auctions for all facilities within my district.
  • Schedule and conduct facility audits on a monthly/quarterly basis.
  • Schedule and conduct employee evaluations.
  • Oversee weekly work schedules and vacation schedules to maintain proper facility coverage.
  • Prepare daily / weekly / monthly reports for Corporate offices.
  • Maintain budget for all facilities and monitor that all facilities operate within the budget.
  • Work with upper management to recommend budget revision, identify reimbursable charges.
  • Monitor all facility electronic hardware, software and equipment.
  • Achieve relationship with vendors and suppliers, approve bids and quotes for maintenance. 
  • Provide employee guidance and promote a superior work environment.
  • Continued education of all Company owned software and programs.

Field Training Specialist Duties and Responsibilities:

  • Recruit and train new hires for General Manager / Store Manager openings or acquisitions.
  • Assist with office set-up for new facilities or acquisitions.
  • Monitor sales skills, phone skills and customer service technique for all employees.
  • Provide continued training during roll-out of new software, hardware or other equipment.
  • Maintain open communication for all employees for questions or needs.
  • Attend all "Train the Trainer" seminars.  
  • Work with Divisional Trainer to assist with development or training guidelines.
Nov 2007Mar 2010

Residential Property Manager

The Terrace at Butler Apartment Homes

Duties and Responsibilities:

  • Employee hiring and training
  • Aggressive marketing and media advertising to assure high occupancy.
  • Accounts receivable / accounts payable.
  • Payroll and  work schedules for all employees.
  • Collection of rental fees, late fees.
  • Manage vendor / facility maintenance contracts.
  • Prepare and maintain yearly budget. 
  • All banking transactions, petty cash, escrow accounts.
  • Provide excellent Customer Care to insure low turn-over.
  • Apartment renovations and maintenance / other construction issues.
  • Maintain on-site residence to provide 24 hour management if needed.
Feb 2005Nov 2007

District Manager

Superior Medical Supply, LLC

District Manager Duties and Responsibilities:

  • Recruiting and training new hires for store operations.
  • Daily / weekly / monthly reports to Corporate.
  • Insurance / Medicare / Medicaid billing, regulations.
  • Create multi-media marketing campaigns to increase awareness and sales in the community.
  •  Demonstrations of mobility equipment during health fairs / seminars and community events.
  • Prepare budgets for 2 stores.
  • Maintain inventory and product for 12- 15 outside sales people.
  • Banking transactions, petty cash reconciliation.
  • Work closely with Upper Management to maintain adherence to all Government rules and regs. 
Jul 2001Jan 2003

Manager in Training / Assistant Manager

Storage USA / GE Capital

Assistant Manager/ MIT Duties and Responsibilities:

  • Rental of storage units.
  • Daily / weekly / monthly reports for Corporate.
  • Property care and light maintenance.
  • Collection of delinquent accounts and late fees.
  • Manage U-Haul fleet, rental, maintenance schedules.
  • Daily lock checks and vacancy checks.
May 1995Dec 2000

Residential Property Manager

Beaver Creek Apts / GE Capital

Residential Property Manager Duties and Responsibilities:

  • Rental of luxury apartments.
  • Collection of late fees and eviction proceedings when necessary.
  • Create marketing campaigns to assure high occupancy.
  • Utilize Rent Roll software to process Customer accounts.
  • Hiring and training new office employees.
  • Maintain Resident Retention through community events and customer service.
  • All banking transactions.


Kelly Simon

Previous District Manager with American Storage.

Patti Neal

Personal friend 40+years, Chattanooga, TN

Genie Bennett

General Manager, Spartanburg, SC

Rhonda McDowell

General Manager in Easley, SC


Associates Degree

Middle Tennessee State University

Associates Degree

Middle Tennessee State University