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Summary

Highly Accomplished Enterprise Transformation Director who delivers insightful, change-centric results by expertly designing, developing, and implementing impactful talent development programs, training, and coaching initiatives to accomplish challenging operational goals that align with an employer’s mission, vision, and values. Influential Strategist who drives multidisciplinary team engagement while attracting, grooming, and retaining top talent to meet targets and seamlessly leverage industry tools.  Innovative Thought Leader who influences executives to transform teams and multinational organizations to promote high-performance outcomes.  Excellent Communicator who supports team collaborations to facilitate collective operational excellence, and who leads peers by example and with ethics and integrity to attain success while consistently gaining a competitive edge.

You can download my resume below. You will also find references and a reference contact list at the bottom of this page. 

Expertise

Enterprise Transformation │ Leadership Coaching │ Multi-Project Management

Executive Communications │ Change Management │ Learning Design / Development

Leadership Coaching │ LMS │ Organizational Development │ Multi-Program Management

Talent Development │ Performance Optimization │ Team Building │ Training / Development

Lean Six Sigma │ Best Practices │ Agile Methodology │ Business Analysis │ Digital Transformation

Work experience

Director, Transformation Deployment Excellence

Servicemaster
08/2020Present
  • Leading the enterprise transformation PMO and enabling projects with a 5-year budget of $96M.
  • Facilitating operating reviews, orchestrating AOP submissions, providing business analysis to drive executive decision-making, and creating change management communication.
  • Directing and prioritizing resources to meet objectives and deliverables, ensuring reliable on-time delivery.
  • Coaching and directing key company-wide continuous improvement initiatives to drive $13M in hard benefits. 
  • Supporting the digital transformation initiative and preparing executive communication to communicate business cases, project reports, and enable Executive Leadership Team decisions to drive $75M in hard benefits.

Leadership Communication Coach

Zaradigm
06/201808/2019
  • Coaching leaders to improve communication skills and achieve their goals.
  • Providing executive communication services to SMEs, including fractional CMO services.

Head of Sales Enablement, Americas & APAC

T-Systems
06/201105/2018
  • Equipped sales teams in 12 countries to proactively create opportunities, boost order entry, and shorten the lead-to-win cycle by 2-8 months for deals exceeding $15MN.
  • Developed an international growth strategy generating over $166MN in new business and led strategic business development workshops.
  • Headed the PMO for the rollout of 14 products in five countries, managed cross-functional teams and monitored, steered, and reported progress to the Executive Leadership Team.
  • Partnered with senior executives to develop sales talent and redesigned sales processes, created training programs, collateral, tools, and onboarding to improve sales performance.
  • Trained Sales Executives to develop effective sales and marketing messages that boost conversion rates.
  • Built the liaison between Marketing and Sales by guiding the implementation of "storified" content via digital channels.

  • Steered the rollout of two IoT offerings with implementation teams, building the liaison with external partners, and ensuring proper training of local Sales staff and quality of GTM packages.

  • Managed a Portfolio Performance team of five employees and developed initiatives to boost sales in 12 countries.
  • Promoted to International Sales Enablement Manager in 2017.

Senior Consultant, Strategy & Innovation

Detecon, Inc.
01/200706/2011
  • Strengthened market share through market analysis and development of market strategies for F500 key accounts.
  • Advanced international strategic projects and managed multinational teams.
  • Led over 30 projects ranging from go-to-market strategy, digital transformation, process improvement, and organization development to corporate innovation strategies.

Business Analyst

Detecon International GmbH
04/200512/2006
  • Created a business development strategy for vertical markets and developed sales presentations.
  • Led market intelligence projects for verticals to support business decisions.

Education

Master's Degree

University of Heilbronn, Germany
09/200002/2005

Master of Arts in International Business & Intercultural Studies

Major: Management

Minors: Human Resources Management, Organization Development, and Finance & Controlling

Certifications

Hogan Assessment

Hogan Assessments
PROJECTED 08/2020

The leader in personality tests trusted by 75% of the Fortune 500. The Hogan Assessment helps to reduce turnover & increase productivity by hiring the right people, developing talent, and evaluating leadership potential.

Lean Six Sigma Black Belt

SSGI
PROJECTED 09/2020

Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and reducing variation. It combines lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: Defects, Over-Production, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, and Over-Processing.

Coaching Skills Development

PCCI
2019

Coaching practicum focused on refining and mastering coaching skills along the ICF (International Coach Federation) coaching core competencies. Students coach in class and outside of class receiving feedback from their instructors. The class finishes with an oral exam required for the credentials for the Certified Professional Leadership Coach (CPLC).

Ethics & Risk Management in Coaching

PCCI
2019

This class provides an understanding of ethics as defined by a variety of codes applicable to coaches, with primary emphasis on the ICF Code of Ethics.

This course is required for the credential, the Certified Professional Leadership Coach (CPLC).

Career Coaching

PCCI
2019

Specific models and exercises are taught to help clients assess their interests, strengths, and aptitudes, develop a job search/career transition plan, reposition themselves and their resume for their targeted market(s), network, interview, negotiate and land a position.

Essentials of Life Coaching

PCCI
2018

The course is aligned with the standards of both the International Coach Federation (ICF) and the Christian Coaches Network International (CCNI).

This class teaches the Core Competencies of Coaching as established by the ICF. It covers the latest research behind personal growth and lasting change and teaches coaching skills to enable clients to change as they are coached through the different stages of growth.

Sales Enablement

Hubspot Academy

The Sales Enablement certification teaches how to develop a marketing-driven sales enablement strategy.

Inbound Marketing

Hubspot Academy

This certification covered lessons that span the four stages of the inbound methodology, from attracting to converting to closing and delighting customers. 

Content Marketing

Hubspot Academy

The Content Marketing certification explains  how to build scalable, repeatable processes for creating and promoting content that converts into leads and new customers. The  course teaches expert tactics for efficiently building content library, and extracting more value from every content asset.

Project Management Professional (PMP)

Project Management Institute (PMI)
Aug 2009

Project Management Certification. PMP Number: 1292163

Agile PractiTioner

Whizlabs
Feb 2020

Training in Agile Methodology as part of my PMP certification renewal.

Skills

Talent Development

Building talent development programs from the ground up and partnering with the business to identify needs, gaps, and align with business objectives. I have developed training, worked with Learning Management System (LMS) providers, drove the digital transformation of training, and created innovative hybrid training approaches that increased employee engagement. I have established metrics to measure training effectiveness. 

Leadership Coaching

ICF-aligned coaching that helps clients to set their agenda, explore their options, gain clarity, handle obstacles, and define actions to accomplish their goals. 

The served coaching niche is leadership communication for young leaders. Adjacent services include business planning, pitch rehearsal, preparing for crucial conversations, and coaching exercises aiding the discovery, preparation, and execution.

MARKETING & SALES COMMUNICATION

The approach embraced by innovative minds and firms is a useful paradigm I believe should be applied at every organizational level. While the business world is on a race, no one has time to waste, especially not on solutions that do not serve the user they are designed for. Understanding the challenges and needs first has shown results that are satisfying both the customer and the provider (both internal and external). 

Storytelling / Storyfied Marketing

Create marketing content and sales messages based on the key pillars of storytelling. Classic advertising and product and service-centered messaging are becoming the dinosaurs of business communication. "Storyfied" content and company-wide storytelling approaches lead companies to reach customers who have grown deaf and blind to self-centered interruption-marketing.

Project & Program Management

Highly adaptive and experienced in working in cloud services and gaining proficiency quickly. Tools include Jive, Hubspot, Salesforce, Sharepoint, Squarespace, Slack, Trello, and countless others.

ENTERPRISE CLOUD SERVICES (SHAREPOINT, ETC.)

Creative and effective creation of product messages tailored to specific industries. Content includes whiteboard videos, collateral, Sales presentations, websites, articles, logos, taglines and GTM content.

MS Office (PowerPoint, Excel, Word, etc.),
Proficient in the most common applications and continuously striving on improving my skill-set. I learn quickly and have been acknowledged as a "Team Player" fostering discussions and advice sharing forums. 
Design Thinking

ICF-aligned coaching that helps clients to set their agenda, explore their options, gain clarity, handle obstacles, and define actions to accomplish their goals. 

The served coaching niche is leadership communication for young leaders. Adjacent services include business planning, pitch rehearsal, preparing for crucial conversations, and coaching exercises aiding the discovery, preparation, and execution.

History of Project Experience by Industry

Financial Services:

  • Trend Radar: Conducted trend scouting for a financial IT service provider. Qualifying and structuring technology, social and economic trends, outlining implications, and providing strategic recommendations for business and IT. 

Retail

  • Project Management: Provided project management to a global retailer for a network proof-of-concept rollout in the US with nearly 1000 store locations and Interim Program Management for rollouts in Europe. The successful pilot rollout with a team of 45 employees led to a global contract agreement. 

HR Consulting:

  • New hire development program: Started a program for consultants to assure fast, seamless onboarding and provide career coaching.
  • Organization Development: Improved the adoption of new guiding principles within a corporate change program for a Telecommunications provider to foster change in response to negative press.
  • Career Networking Event: Planned a networking event of about 120 business and technology consultants to foster international collaboration.
  • Global mentoring and training program: Developed a career development program in collaboration with the Human Resources department and the executive team of a consulting firm.  

IT & Telecommunications:

  • Innovation Partnering: Developed organizational and process requirements for successful, accelerated partnering between a global enterprise and start-ups. 
  • Corporate Social Network Communities: Headed a global collaboration initiative by setting up an online community on the corporate social network (>47k users) that connected 18 global business units and increased active participation by over 80% within 6 months. 
  • Portfolio Performance: Managed five employees to measure the performance of the ICT portfolio in 18 business units as well as the effectiveness of the corporate social media.
  • Go-to-Market Strategy Development: Led the introduction of a global systems integrator’s product portfolio to 18 countries.
  • Networked R&D Strategy: Definition of requirements for a "Networked R&D" organization to foster collaboration, accelerate innovation, and improve knowledge management. Analysis of business and technology trends that support objectives. Market analysis and vendor profiling for selected trends. 
  • Smartphone Portfolio Planning Developed a portfolio planning tool that projects the optimal, winning portfolio two years into the future, capturing 70% of the market.
  • Mobile Data Pricing: Developed a pricing strategy for mobile data services for Microsoft.
  • Sales Strategy: Developed a sales strategy for Huawei Technologies to partner with T-Systems on the German market to compete with a global manufacturer of IP-based networking products in communications and IT.
  • IPTV Market Analysis:  Conducted analysis of market trends that covered security aspects, and provided technical requirements for Deutsche Telekom AG.
  • NGOSS Vendor Market Report: Provided competitive intelligence for procurement decisions at Deutsche Telekom AG.
  • Market Sizing: Provided market analysis and developed use and business cases for Augmented Reality & Smart Glasses to enable a customer’s R&D budget decision.
  • Mobile Peer-to-Peer SIP Market Analysis: Designed use cases for consumer and business services for a European Tier 1 operator.
  • LTE Business Case Development: Provided analysis of the demand for LTE for T-Mobile to enable a spectrum purchase decision.
  • Vendor Market Scans (for multiple customers): Conducted trend scouting and market analysis of emergent technologies, services, or business models to assess build-or-buy positioning for R&D departments of large enterprises.
  • IP Business Models & Data Pricing Strategy: Derived new revenue opportunities for T-Mobile from innovative mobile applications; shifting away from declining voice ARPU.
  • Community Pricing Strategy for T-Mobile: Created community-based voice services pricing models to encourage usage and drive voice revenue.
  • Strategic US Benchmark Analysis: Provided comprehensive market analysis of leading US Tier 1 carriers for a leading German network operator.

Government:

  • NGN Market Analysis: Explored NGN implementation strategies of global carriers and their technology developments to enable decision-making for a US government organization.

Automotive:

  • Web-based CRM application: Led the implementation of Siebel On Demand and employee training for BMW Alphabet.

Media:

  • Strategic repositioning: Developed a repositioning concept for GEMA (a German collecting society) to cope with challenges caused by content digitization (DRM).
  • Digital transformation strategy: Developed a transformation strategy for VLB, a German publishing house.

Consumer Services: 

  • Digital Transformation: Planning and Implementation of Salesforce as the Customer Experience Platform replacing 17 legacy systems. Enabling the Program Management Office (PMO) with project management methodology, business cases, executive communication and change management. 

References

GEOFFREY HIRSCHHEIM, PRINCIPAL SALES CONSULTANT SAP AT ORACLE

“I had the opportunity to work with Corinna at T-Systems N.A. in her Sales Enablement role. She was very professional and dedicated. Corinna focused on various sales training and sales enhancement techniques with the sales teams. She coached and trained our staff, across multiple roles and units, to understood unified story-telling techniques. Her attention to detail ensured that she was always prepared for sessions and meetings, as well as managing follow-up topics. 

Corinna is able to both train and provide guidance to specific topics as they arise. I very much appreciated her professional attitude and ability to both teach and coach. I can highly recommend Corinna for organizational training/development and strategic leadership roles.” (via LinkedIn)

ELICIA DUPONT, EXECUTIVE SUPPORT MANAGER AT T-SYSTEMS NORTH AMERICA
"I have worked with Corinna in her local and global roles and she is a great ambassador of company, culture, and people. She is constantly increasing her knowledge base and makes a point to share and educate her fellow employees. Corinna takes the initiative to perform and grow. Her approach to life and work is refreshing, with her attitude to take on the world and be the best possible person while doing it." (via Ziprecruiter)

GIA THOM, SENIOR BUSINESS DEVELOPMENT MANAGER EMEA AT T-SYSTEMS INTERNATIONAL

“Corinna is a pleasure to work with. She is incredibly loyal and dedicated and persistently looks for a better way to accomplish what needs to be done - a way that is more efficient and produces a better outcome for both the team and the business. I believe she does this because she is both naturally results orientated, and a kind, bright person. Her work is always very detailed and thorough. She can be trusted to deliver.
Corinna is an asset and would be welcome in any team of mine.” (via Ziprecruiter)

YASMIN NARIELVALA, SENIOR DIRECTOR INNOVATION STRATEGY CONSULTING AT DETECON 

“It was a great pleasure to have worked with Corinna at Detecon. She not only managed her projects to the highest level of quality but was always looking to find new ways to deliver excellence beyond the scope of her day to day tasks. Her creative approach to problem-solving together with her enthusiasm and motivation make her an outstanding asset for any organization.” (via LinkedIn)

ZHILEI MA, PH.D. - SALES REGION AMERICAS AT T-SYSTEMS

"To me, Corinna is a highly-committed program manager who is goal-oriented and a great team player at the same time. I have the pleasure of working with Corinna in our regional portfolio readiness program since the beginning 2014, where she took the role as our Regional Program Manager. Her ability to juggle multiple projects within the program and drive the progress step by step in the given international corporate environments highly impressed me. She made a dramatic improvement in collaboration and productivity of the involved project teams. Of course, Corinna is a true asset for our company and comes with my sincere recommendation!" (via LinkedIn)

RODRIGUE VITINI, INTERNATIONAL PORTFOLIO MANAGER AT T-SYSTEMS

“Corinna has very strong communication and analytic skills. She has always managed to get her team to deliver projects to the right level of quality at the right time. Moreover, she knows how to create an excellent working environment, where efficiency meets a good sense of humor. It's a real pleasure working with her!” (via LinkedIn)

BRANDON CURRY, HEAD OF SALES AND SERVICE MANAGEMENT AT T-SYSTEMS

"It is a pleasure working with Corinna. She brings significant intellect and consulting experience to her role which has allowed her to deliver tangible results and value to our business. Corinna is extremely detail-oriented and savvy about business in general but in particular the IT services industry. She has a passion for winning and helping teams succeed. I highly recommend Corinna."

TERESA HANSON, SENIOR DIRECTOR MARKETING AND DEMAND GENERATION AT T-SYSTEMS

"I have had the distinct pleasure of working with Corinna in a variety of capacities and roles over many years. Corinna has never met an obstacle that couldn't be hurdled and doesn't have the word “quit” in her vocabulary. Her skills span from strategic to technical to business and she is one of the few people that truly covers an end-to-end spectrum of capabilities. Add to this her global experience and intercultural skills, and she is the complete package. Whether creating sales strategies, defining new technologies for business success, or delivering customer solutions, she is a go-to person and you will only benefit from her skills and contributions. She won’t hesitate to be forthcoming with her thoughts and ideas, but the outcomes will be better for that exact reason. I would highly recommend Corinna for almost any role, but especially strategic leadership roles related to business and/or organizational development." (via LinkedIn)

Downloadable Resume & References