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Conrad Johnson

A highly motivated experienced manager,  seeking employment in a adaptable work environment 


  • Strong oral and verbal communication
  • Very persistant and driven
  • Multi-tasking
  • Able to adapt to work environment 
  • Capable of negotiating and reaching agreements of the company
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Ability to move heavy equipment, adhering to safety procedures

Work experience

Jan 2015Present

Customer Service Representative- Chester, VA

Capital One
  • Ability to assist customers with small business account related inquires
  • Contact customers about account and inactivity on small business loans
  • Maintain and monitor loan information and documentation 
Nov 2013Jan 2015

Customer Service Representative - Chester, VA

General Dynamics
  • Knowledgeable of Affordable Care Act and able to assist customers with inquiries and concerns
  • Receive and handle incoming calls regarding the Affordable Care Act with accuracy and speed
  • Manage phone lines in a high volume, fast-paced business environment
Mar 2011Nov 2013

Order Filler/receiving - Sutherland, VA

Walmart Distribution Center
  •  Labeling and accurately/efficiently pulling items from their correct location
  • Motor skills and coordination: manipulating small objects and handling power equipment
  • Visually reading and verifying small print, both printed and electronic
  • Continuously  and actively moving freight weighing up to 100 pounds without assistance
Jan 2009Mar 2011

Operations Manager - Fort Lee, VA

The Fish Spot
  • Interacting first-hand with officers, civilians, MPs, and other military base personnel
  • Responsible for general maintenance and adherence to acceptable sanitation standards
  • Managed cash receipts and balance cash drawers at close of business
  • Prepared and cooked foods, enhancing the brand of the company for repeat patronage
Jan 2008Jan 2009

Customer Service Representative - Petersburg, VA

  • Responded to customers questions regarding service, billing, equipment, features, and activation
  • Utilized computer on-line guidelines in responding to customers questions and informed customers about services available
  • Completed, processed, and maintained applicable paperwork and records
  • Handled customers in a courteous and professional manner



Information Management Sciences & Systems

Bryant and Stratton

Richmond, VA