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Work experience

May 2005Mar 2009

Frontend Manager

Frys Marketplace

Write schedules for 6 departments containing 150 employees, process applications for new hires, certified for drug and alcohol testing, process lane assignments for 20 registers daily, insure that 4 audits on all cash tills are processed daily, loan money from manager cash drawer to cashiers, insure that manager cash drawer is audited no less than 3 times a day and locate errors if it does not balance, insure that all cash pulls are done on registers,  process evaluations and other employee  documentation for 6 departments, process 20 cash registers and deposits, train all new hires for 6 departments, cashier, insure that all customer complaints are handled quickly and correctly, process all customer calls, assist other departments as needed, operation of Western Union and Lotto machines, process refunds and exchanges,  general customer service. 

Jul 2004May 2005

Assistant Store Manager

Dollar General

supervise 15 employees, write shedules, order and receive all freight for entire store, process all deposits and cash drawers for cashiers, asist customers in all situations.

Oct 2001Aug 2003

Rewrite Desk Operator

Walmart DC 6031

Audit daily and weekly reports for entire warehouse of 700 employees for receiving errors, correct errors in an effort to reduce voided transactions resulting in lost funds, insure that all purchase orders are processed correctly and that all itmes are accounted for, locate lost freight, rewrite purchase orders received incorrectly, insure that all department managers are notified of status of reports and issues needing thier assistance. 

Apr 2000Apr 2001

Department Manager


Customer service, order all freight for department, set up displays, supervise 6 employes, perform weekly audits in department in an effort to locate theft and insure prices were correct, insure that all backstock was being processed, assist store managr in closing of store including final count of all tills, checks, credit slips cash and safe balance.

Mar 1998Mar 2000

Head CSR

Wells Fargo

process auto loans as a secondary finance company, run credit reports and investigate all questionable items, inspect all auto contracts to insure that all items are correct and legal, file and track vehicle titles for 15 auto dealerships, assist loan buyers in colections of payments and editing of customer personal information, process vehicle payments form customers, data entry of 1500 applications per day, answer up to 15 phone lines and assist with customer service and or client calls, insure that all client files are up to date, set up and training of 2 other buycenters in the Illinois area, insure tht all cash drawers from other CSR's balance and funds are secure, general office duties

Jun 1996Mar 1998

Executive Secretary

American Eagle Collecton Agency

Answer up to 25 phonelines, data entry, assist with insurance subragation claims for major clients, assist with obtaining new clients, arrange meetings with new clients and president and vice president,  set up all client files and keep them up to date, assist will collection calls and making payment arrangements with customers, process all payments from customers, update information on credit reports for customers, notary for company, assist president and vice president  with all daily duties, general office duties.


A challenging postion as Customer Service at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.


Anthony Marquart

Melissa Leal

Judy Smith