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Work experience

Group / Individual Medicare Customer Service Specialist

Humana, Inc.

Provide critical information concerning coverage, claims, eligibility, enrollment, and G&A to members and providers within the Group and Individual Medicare fields.Software Use: CCP, GCP, CAS, CI, Share Point, Litton, MARX, Lotus, MS Word, and MS Excel.While here, along with extensive training in the Humana Medicare policy fields, I have completed Six Sigma Yellow Belt and am presently working on my Lean certification. Once completed, I will continue my pursuit to eventually acquire a Master Black Belt certification.

Mar 2010Nov 2011

Broadband Technical Specialist

Charter Communications

Call center customer representative for internet, video cable, and billing issues.

Feb 2009Aug 2009

Estimating Director

L&F Design Build, LLC

Lead all estimating for construction projects such as casinos, football stadiums, churches and other commercial projects.•    Redesigned the estimating department that resulted in faster and more accurate estimates.•    Maximized profits by identifying and procuring sub-contractors and vendors•    Created bids that generated over $280 million in new revenue

Apr 2000Aug 2003

Estimating Director

MC2 Events Exhibits Environments

Prepared estimates for bids that included holistic project planning, scheduling work hours, selection of vendors or subcontractors, and determined cost effectiveness and profitability for a company that generated over $100 million annually.•    Managed trade show booths from manufacturing through assembly, dismantle, and storage.•    Improved the Design Department by providing information in the use of the latest and most cost effective materials. This led to cost reduction of more than $300,000 and improved lean manufacturing processes.

•    Collaborated with trade show booth customers to secure all necessary show services such as lighting, sound, special guest speakers, cleaning, and food services.

Mar 1994Apr 1998

Plant Manager / COO

Precision Woodworking

I was Pant Manager and COO for an upstart Store Fixture Manufacturing Co. Sales went from the initial year of just under $500,000.00 to over $4,500,000.00 within 4 years. I managed the complete operation of the everyday fabrications, shipping, purchasing, and HR.



Jun 2009May 2011

MS Business Communications

Spalding University

My Organizational Development classes included:

Research Methods Integrated Marketing Communication Organizational Leadership Ethics and Business Decision Making Interpersonal Communication in the Workplace Organizational Development and Change Strategic Planning and Implementation Financial Communication in the Private, Public and Nonprofit Sectors Negotiation Digital Communication in the Workplace Team Building and Cultural Competency

My Master's thesis focused on Corporate Change


Public Speaking / Lecturing
Twenty (20) years of Public Speaking / Lecturing in front of audiences that ranged from 8 - 1,500 attendees.   Fifteen (15) years of developing propietary teaching materials using Excel, Word, PowerPoint, Corel Photo-Paint, CorelDRAW, etc.
Software Knowledge
MS Project, Word, Excel, PowerPoint, Outlook, Access, Lotus Notes, Vantage, Solomon and Peachtree management software, PrintShop, PhotoShop, Visio, Minitab 14, RouterSym CNC programming, Panel Saw programming, and AutoCAD.


First Things First by Stephen R. Covey

Horizon Terra, Inc.

Successful Project Management by Thomas C. Bellinger

Horizon Terra, Inc.


my blog post at


A Project Managers Best Friend Within the Firm Bid Environment

With a history of serving as a Director of Proposals & Estimating and Director of Project Management within the industries of construction, manufacturing of store display fixtures, and manufacturing of large tradeshow exhibit booths, I have extensive experience with hard bid / firm estimate environments. In this setting, the person who develops the estimate is the project manager’s best friend and source of information.

I’ll get on my soapbox here for a second. “Many smaller companies have no true understanding of the value of their estimators.” Because he or she has to create an estimate that represents all of the costs in a turn-key contract, the estimator must understand all specifications, materials, vendors, subcontractors, shippers, and every other element that creates a finished and shipped product.

The estimator meets with the designer and has to see the project scope through her eyes. All vague concepts must be erased. You would be surprised how many designers hang banners, canopies, and even ceilings with no type of support. Knowing objects can’t suspend in space, the estimator often suggest various methods and materials to best provide an acceptable look the designer accepts.

Because all turn-key estimates act as the contract price, the estimator also writes all qualifications associated with each project. Whether it’s lighting, furniture, carpeting, video equipment, veneers, etc., the professional estimator researches all pricing associated with your project. She knows the best vendors and subcontractors.

Note:I’ll address the Cost of Vendors in a later blog.

As a project manager, utilize the knowledge of your estimators. They have researched the best quality and pricing of materials companies, vendors, sub-contractors, and other elements. Don’t be trapped by always seeking the lowest price because they know the lowest price isn’t necessarily the best resource for the actual lowest costs.

If you work for a company that produces firm bid estimates, you will most certainly have many questions concerning the complete scope of work to be completed and your estimator will have a full list and description. Also, as you create pricing for change orders, glean from his experience and knowledge. Take him or her out to lunch and show them you appreciate their hard work and knowledge. They truly are one of your best friends in negotiating through you projects ability to produce a successful product within or under budget.


Con Mason


Forward thinking, competitive, ambitious, and outgoing personality with a state-of-the-art understanding of communication, corporate change, marketing, training, and team building. Proven track record of successfully improving profit margins, lowering operating costs, increasing customer base, and developing improved training strategies. Strong desire to work in an environment where I can utilize my years of experience and education to improve corporate profit margins while assisting staff and/or students in value-added communication skills, business management processes, or corporate change strategies.Specialties: Excellent business acumen in corporate training & development, business ownership, operations manager, senior project management / estimating management, scientific research, and customer service.