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Concepción Escalante Casquero

Complutense University of Madrid

Work experience

Aug 2014Present

Floater Traffic Controller at Business to Trade department

Cygnific B.V
Mar 2014Present

Customer Contact Representative

Cygnific B.V.

As a CCR at Business to Trade I am in direct contact with travel agents. As the travel agents have a lot of knowledge about the world of travelling as well, I sort out issues in cooperation. I assist travel agents in more complicated issues where we have more possibilities to take action. I also provide web support for Agent Connect, Air France KLM and Delta Air Lines websites for travel agents.

Oct 2011Jul 2012

Research Assistant

University of Amsterdam

Research assistant in Project‘ Support and Opposition to Migration' at the Faculty of Social and Behavioural Sciences, Dep. Political Science.


Feb 2012Sep 2013

Master of Arts in Spanish Language and Culture

University of Amsterdam

Graduated with Honors (Cum Laude)