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Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Work experience

Aug 2007Nov 2012

Senior Technical Support Representative


Senior Technical Support Representative with 5+ years experience in technical industry, specializing in healthcare informatics.  Responsibilities include (but not limited to) the following areas of work: Supporting manager in his advisory and management functions,  provision of technical expertise on all system matters as well as on issues of quality management and involvement of initial and ongoing employee training of employees. Development & piloting of proprietary company VM Ware (Virtual Desktop) Project, including issue and implementation management.



Data Center
Help Desk/Technical Support
Programming and Application Development


Microsoft Certified Professional (MCP)


A+ Certification