Summary

Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Work History

Work History
Aug 2007 - Nov 2012

Senior Technical Support Representative

M*Modal

Senior Technical Support Representative with 5+ years experience in technical industry, specializing in healthcare informatics.  Responsibilities include (but not limited to) the following areas of work: Supporting manager in his advisory and management functions,  provision of technical expertise on all system matters as well as on issues of quality management and involvement of initial and ongoing employee training of employees. Development & piloting of proprietary company VM Ware (Virtual Desktop) Project, including issue and implementation management.

Education

Education

Skills

Skills

Data Center

Networking

Virtualization

Help Desk/Technical Support

Programming and Application Development

Certifications

Certifications

Microsoft Certified Professional (MCP)

Microsoft

A+ Certification

CompTIA