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Work experience

May 2011Present

Settlement/Employment Counsellor

Peel Career Assessment Services Inc.

* Interview, assess, and assist clients to achieve their employment goals through identifying barriers and

following up on a plan of action to achieve employment goals throughout case management.

* Provide one to one coaching and motivation and prepare clients for employment through the facilitation of life skills, job search, pre-employment and job maintenance workshops.

* Administer and interpret assessments designed to determine the interests, aptitudes and abilities of clients such as CAPS & COPS system.

* Present information for women, youth and internationally educated professionals on topics including effective job search strategies, accessing the hidden job market, cold-calling, job posting analysis, résumé & cover letter writing, developing strong references and successful interview techniques.

* Provide career counselling such as career decision-making, job market research and assistance to apply for OSAP and other professional development institutions.

* Once per week administer skills and interests assessments for women in the Newcomer Information Centre at the Centre for Education and Training in Oakville and at the Luso Learning Centre in Toronto through itinerant services.

* Provide established workers with information on maintaining a job or moving within an organization, dealing with job dissatisfaction or making a mid-career change.                                                                                                         

* Collect labour market information for clients regarding to job openings, entry and skill requirements and other occupational information.


* Increased in 300% the number of new clients within the first year of arrival in Canada and 400% after the first year.

* Outreached Brazilian Landed Immigrants throughout Social Media changing the agency profile of most served language from Punjabi to Portuguese and Spanish.

* Placed 90% of clients in to jobs in related field of expertise or survival ones through guidance and résumé writing and 10% of clients in to educational programs.

Coordinated all program’s Social Media accounts from advertisement to promotion of community information.   

* Write articles for the Portuguese speaking community in Toronto for the newspaper “Jornal da Gente” and independently created a blog named, providing community information in Portuguese and referring people in need for services available across the GTA. This blog has an average of 100 viewers per day.

* Independently created, implemented and facilitate a two session workshop on Social Media for Job Seekers in order to instruct them on how to brand themselves as well as to build a positive online identity.             

Sep 2007Jan 2011

Settlement Worker

Working Women Community Centre

Promoted from a student placement position as a Receptionist to a part-time Settlement Worker role with partners at the Bloor-Gladstone Public Library and Citizenship & Immigration Canada, due to an attentive client relations style and strong commitment to meeting and exceeding clients’ needs. 

* Utilized perceptive listening abilities and a solutions-focused assessment strategy in client interactions in order to make the right referrals based on each service provider’s criteria (e.g. differences in program eligibility for newcomers versus citizens). 

* Provided client intake, assessment, referrals, settlement and employment services through a client-centric personalized action plan.

* Connected clients with services and resources in their area assisted them in dealing with their settlement needs, living arrangements and employment, arranged for language translation when necessary.

* Assessed various options and ongoing support and assistance for clients facing multiple barriers including limited language skills and social adaptation challenges, even provided crisis counselling by telephone.

* Assessed client needs and provided post-settlement services for clients, such as information on housing, Ontario Works applications, career changes, language instruction/interpretation, and other community and government resources. 

* Prepared and maintained file settlement applications, and accurate records & reports on case developments; co-facilitated group programs for clients and families, as well as facilitating individual and group sessions.

* Provided knowledgeable information while responding to public inquiries in a courteous manner, in person or telephone about the assessment process and various programs & services offered.

* Embraced opportunities to actively participate in program’s community development activities including advocacy, outreach and community engagement activities.


* Created and delivered PowerPoint presentations on Canadian services such as OHIP, senior and youth rights, refugee services and immigration laws; singlehandedly planned and managed the Working Women Community Centre’s Free Volunteer Tax Clinic for 200 low-income clients.

* Organized a mobile health clinic through the Library Settlement Partnership (LSP), to provide gynaecological tests for women without health benefits.


Feb 1997Dec 2001




Social Media Marketing
Multicultural Sensitivity
Counselling, Support & Advocacy
Volunteer Coordination
Community Agencies & Resources
Cross-Cultural Communication
Training & Facilitation
Client Intake Procedures
Case Management Best Practices
I provided services in Portuguese as well as I write articles with community information for Brazilian Newspaper in Toronto



“Choose a job you will love, and you will never have to work a day in your life.” Confucius

Passionate, highly engaging e proactive Job Coach and Certified Information & Referral Specialist with a genuine commitment to helping individuals achieve their goals through custom designed short and long-term plans. Consistently advocates pro-social behaviours and self-esteem improvement. Collaborative, solutions-oriented assessment style used creates positive working relationships between clients, management, volunteers and service providers.  Earned accolades and appreciation from clients and co-workers for strong work ethic, compassion, and an unwavering commitment to resolving the social and economic challenges of newcomers, including immigrants and refugees. A motivator by nature.

1- Certified Personality Dimensions Facilitator • 4+ Certified Information and Referral Specialist • 5+ Government Programs & Eligibility Criteria • 2+ Employability Skills Assessment • 5+ Case Management • 2+ Career Exploration • 5+ Training & Facilitation • 5+ Cross-Cultural Communication • 5+ Multicultural Sensitivity • Results Driven • 3+ Creative Outreach Skills • 3+ Social Media for Internationally Educated Job Seekers • 2+ Employment Counselling • 2+ CAPS & COPS assessments • 2+ Resume Writing • 2+ Job Retention  • Client Oriented  • Positive Interpersonal Communication • Teamwork and Solid Self Management skills 

Fluent in Portuguese and Spanish

Community Events



To provide employment and settlement support for those who are new to Canada.  These services are provided through my employer and are free of charge for Landed Immigrants, Convention Refugees, and Living-In Caregivers. The agency services are funded by Citizenship and Immigration of Canada. I provide information in a volunteer base for those who are living temporally in Canada or do not have immigration status.


Social Media





Personality Dimensions Facilitator


Certified Resume Strategist

Career Professionals of Canada