Work History

Work History
Jan 2015 - Present

Android and Web Developer

Freelance

*Created a website for Picture Perfect Artistry by Ivon
*Multiple contributions to The Odin Project (open source)

Jul 2014 - Jan 2015

Student

Dev Bootcamp

*A 19-week immersive coding experience with over +1500 hours of live coding

Aug 2013 - Mar 2014

Android and Python

Student

*Completed Learn to Program: The Fundamentals
*Completed Gamification

Jan 2013 - Jun 2013

Associate Community Manager

Zynga

*20% increased in Facebook Fan Page reach
*Received the studio award for excellence in Community Management
*Authored tweets and Facebook posts to engage and encourage new sign-ups
*Analyzed and reported on weekly community data
*Managed forum moderators
*Managed various support and community projects

Aug 2012 - Jan 2013

Community Specialist

Zynga

*Recipient of the studio award for excellence in Community Management
*Created a highly profitable in-game feature
*Managed the company's most active game forum (30k+ posts per day) and Facebook App page with 60 million+ followers
*Reduced 9-12 hours per week by creating off-hours moderator process
*Co-managed the ChefVille moderator group
*Co-produced and ChefVille’s ‘How-to Videos’
*Authored and published in-game and forum announcements
*Collated, prioritized, escalated and drove bugs towards resolution

Jul 2010 - Jul 2012

Game Lead

Zynga

*Designed profitable in-game features for Cafe World and Bubble Safari (content, tuning, fiction, and art concepts)
*Given the department’s “MVP” award and three-time recipient of the studio award for excellence in Customer Support
*Co-developed a company-wide best practice between Community and CS to help prioritize bug fixes
*Assisted in creating new initiatives to increase customer self-service and first contact resolution
*Created and executed the hand-off process to increase communication and efficiency
*Analyzed and reported on trending queue volumes, support service levels, and ticket drivers

Education

Education
2014 - 2015

Graduate

Dev Bootcamp
2012

Bachelor of Arts (B.A.)

San Francisco State University