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I have been a full-time student and full-time asset to the companies I have been a part of since graduating high school. I am a customer service veteran, both behind a desk and face-to-face. I arrive early for everything, I stop only when the job is done, and the details are my favorite part.

Work experience

Nov 2013Present

Chili's - Statesboro, GA

Server/Trainer
  • Tend to any and all of guests' needs including: take orders, quality assurance, focusing on customer satisfaction
  • Train new servers/hosts on both job duties and quality assurance protocol
May 2010Jul 2013

National Vision, Inc. - Lawrenceville, GA

Data Analyst
  • Review contracts with insurance companies and implement into POS system
  • Set up retail stores to be able to accept customers' insurance benefits 
  • Create and maintain electronic contract formularies in POS system
Mar 2012Jul 2012

National Vision, Inc. - Lawrenceville, GA

Managed Care AR Specialist
  • Research unpaid accounts in order to collect monies and to discover and resolve trends 
  • Collect data and examples to improve systems (HCS and SDS) 
  • Manage paid-to-patient collections project
Apr 2011Mar 2012

National Vision, Inc. - Lawrenceville, GA

Customer Service Representative
  • Answer incoming calls from stores, customers, and insurance companies regarding managed care accounts 
  • Organize notes regarding Managed Care SDS processes and create user-friendly manual specific to Managed Care Customer Service 
  • Managed paid-to-patient collections project

Education

May 2016

B.B.A. Operations Management

Georgia Southern University