I have been a full-time student and full-time asset to the companies I have been a part of since graduating high school. I am a customer service veteran, both behind a desk and face-to-face. I arrive early for everything, I stop only when the job is done, and the details are my favorite part.

Work History

Work History

Chili's - Statesboro, GA

Nov 2013 - Present
Server/Trainer
  • Tend to any and all of guests' needs including: take orders, quality assurance, focusing on customer satisfaction
  • Train new servers/hosts on both job duties and quality assurance protocol

National Vision, Inc. - Lawrenceville, GA

May 2010 - Jul 2013
Data Analyst
  • Review contracts with insurance companies and implement into POS system
  • Set up retail stores to be able to accept customers' insurance benefits 
  • Create and maintain electronic contract formularies in POS system

National Vision, Inc. - Lawrenceville, GA

Mar 2012 - Jul 2012
Managed Care AR Specialist
  • Research unpaid accounts in order to collect monies and to discover and resolve trends 
  • Collect data and examples to improve systems (HCS and SDS) 
  • Manage paid-to-patient collections project

National Vision, Inc. - Lawrenceville, GA

Apr 2011 - Mar 2012
Customer Service Representative
  • Answer incoming calls from stores, customers, and insurance companies regarding managed care accounts 
  • Organize notes regarding Managed Care SDS processes and create user-friendly manual specific to Managed Care Customer Service 
  • Managed paid-to-patient collections project

Education

Education

B.B.A. Operations Management

May 2016
Georgia Southern University