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Qualifications Profile

Visionary, results-oriented technology leader with strong history of implementing effective technical solutions to achieve sustained, bottom-line growth. Excellent sales and marketing acumen, able to connect with clients to win new business and expand services to existing clients. Consistent record of analyzing business processes and implementing enhancements to control costs and streamline operations. Expert communicator, able to partner with management,  negotiate with vendors, collaborate with cross-functional departments, and lead highly productive teams. Proven capacity for troubleshooting issues, mitigating risks, and managing budgets.


• Business Development                 • Marketing & Presentations

• Process Improvements                 • Project Management

• Vendor Negotiations                   • Technology / Infrastructure Solutions

• Budget Analysis & Management          • Strategic Planning / Needs Assessment 

• Team Leadership & Development        • Client Relationship Management

Work experience

Aug 2009Present

IT Project Manager

lyteITup | Definity Partners

Expanded business improvement services to win new customers and expand services to existing clients. Performed financial assessment to control costs. Ensured consistent company branding and marketing solutions. Defined and deployed innovative IT and enterprise resource planning (ERP) strategies and crafted roadmaps to achieve bottom-line and operational goals. Designed architecture and analyzed / enhanced processes to increase productivity. Consulted with business and technical managers to gather requirements and pinpoint needs; defined project scope, budgets, key performance indicators (KPI), and deadlines. Managed risk; led cross-functional teams. Conducted gap analysis to identify breaches between existing and desired / targeted functions. Effectively engaged and facilitated stakeholder negotiations and discussions.

  • Designed process and system improvements that significantly increased productivity while reducing costs.
  • Crafted ERP and infrastructure enhancements and optimized solutions to ensure business objectives were achieved.
  • Instrumental in developing hosted-services business functions, including Web, email and online backup.
Feb 2005Nov 2008

Director, Information Technology

City of Florence Kentucky

Acted as key spokesperson defining vision and selling, presenting, and developing strategies and tactics to control costs and consolidate architecture and technology applications; optimized access, availability, and usability. Planned and managed $550,000 in project and technology budgets, allocating resources to maximize impact; assembled and led cross-functional project teams. Managed user relationships and responded to concerns and issues across departments and functions. Sourced and selected vendors; negotiated contracts. Analyzed and reengineered existing structures; consolidated and integrated disparate systems. Trained, coached and mentored junior colleagues, including initiating software training center and program to support 300+ employees.

  • Adeptly redesigned and rebuilt technology infrastructure from the ground up comprising voice, data, wireless, wireline, security, IP telephony, Active Directory, thin computing, virtual application delivery, power, cooling, cabling, storage, archival, and document imaging services, vastly improving reliability, performance and cost-effectiveness with centralized services model.
  • Implemented network and telecom RFP and network redesign that saved $500,000 over contract life.
  • Addressed and eliminated financial system and audit control issues, eliminating potential for repeat of $4.9-million embezzlement.
  • Successfully migrated financial, human resources, payroll, licensing, tax, and utility billing systems into unified, comprehensive CRM / ERP solution.
  • Expertly redesigned and rebuilt point-of-sale infrastructure, software, and systems supporting Golf, Aquatics and Concessions facilities, dramatically improving reliability, performance, and usability.
  • Implemented, enhanced, and integrated systems to further optimize Public Service operations spanning GIS mapping / geospatial analysis, parcel identification, zoning, asset management, strategic planning, sanitary / storm sewer pipeline inspection, and utility meter reading.
  • Optimized Emergency Responder systems, extended real-time access to applications, deployed mobile data terminals / tablets, and established a mobile command vehicle.
  • Established professional development paths to provide opportunities for IT team members.
  • Initiated software training center and program to support 300+ employees.
Jul 2003Feb 2005

Technology Manager / Real Estate Agent

Prudential One Realtors

Identified and capitalized on opportunities to capture new business. Developed and delivered staff training to ensure optimal effectiveness. Coordinated across multiple organizations and professionals to ensure timely, organized closings; responded to and resolved client concerns and issues. Established winning relationships with diverse clients; responded to and managed client needs and managed projects throughout sales cycle. Defined and implemented technological solutions and enhancements.

  • Key player in top-ranking team delivering record sales and earning prestigious Platinum Chairman’s Circle (Residential) for 2003.
  • Spearheaded planning and implementation of multiple technological enhancements to streamline processes and improve access to information for sales team.
Apr 2001Jun 2003

Telecommunications Analyst / Network Engineer


Performed in diverse position for market research company to support data exchange and inform key market decisions. Analyzed and promoted security, supported / educated end users, maintained overall network services, and expanded services to improve communication. Identified and analyzed weaknesses and opportunities to implement new solutions. Collaborated with internal departments and managers to determine needs, coordinated with development and IT, and developed solutions; teamed with knowledge management regarding design, creation, and testing of an Enterprise Intranet SharePoint Portal Server implementation. Provided comprehensive network and technical support to cross-functional teams; developed disaster-recovery plans. Created and managed documentation; implemented and oversaw remote access solutions.

  • Collaborated with network team to expand network/server infrastructure across 4 international facilities.
  • Spearheaded expansion of Remote Access solutions to include global access via Citrix, VPN access for broadband users; replaced and improved analog dial-up with digital modems, and created new Intranet Portal Solution.
  • Set up, configured, maintained all Web Servers and teamed with development to implement .NET applications, including security, software / configuration, testing, and implementation issues.
  • Proved instrumental in evaluation and implementation of new-content filtering, monitoring, and caching technologies.
  • Developed collaborative team among IT staff and advocated end-user education to participate in a multilevel, network security strategy.
Aug 1999Apr 2001

Network Specialist / Manager

Xavier University

Part-time faculty position managing university library technology services, including hiring, training, and supervising all student lab technologists. Managed help desk and support; led and trained end-users. Set up, installed, configured, upgraded, and maintained hardware, software, and peripherals; monitored performance; served as Web developer for library services, supported remote access to multiple library databases.

Aug 2000Feb 2001

Information Technology (internship)

The Andrew Jergens Company

Collaborated with Microsoft Exchange Team to manage branch-office connectivity and related issues; collaborated in research and development of content filtering, and monitoring technologies; participated in disaster-recovery planning, including documentation of critical server-specific information. Developed spreadsheets to aid in tracking/monitoring performance and activity; created daily back-up/restore tapes.


Summer Camp Counselor

YMCA Camp Kern

Planned and developed activities for children ages 7-18 at this weekly residential camp. Worked with inner city children in all areas of development and values, and with children afflicted with juvenile rheumatoid arthritis, HIV and Cancer. Lifeguarded, organized, implemented, supervised and led activities. Certified in high ropes challenge courses, climbing, rappelling, low initiative and team building.


Mark Coumounduros

Subordinate | City of Florence

Jerry Downing

Manager | ACNielsen BASES

Director of Communications and Facilities 

David Freeze

Technical Colleague | ACNielsen BASES

Jason Gamble

Technical Colleague | Boone County

Jim Staverman

Colleague | 911 / Public Safety 

Linda Chapman

Colleague | City of Florence