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Work History

Apr 2015Present

Quality Engineer III

Zipcar

Zipcar provides flexible, urban transportation for its members by renting them cars by the hour or the day.  www.zipcar.com

At Zipcar, I am a senior quality engineer working on next generation, flexible, urban transportation initiatives.

I'm a multi-disciplinary contributor. I help with in-office testing and field testing, test planning, engineering communications, chat bot development, audiovisual solutions, voice communication, documentation boilerplate, and more.

I helped remote-enabled, mob programming find a place at Zipcar.

My teams have received awards at Zipcar's last two hack-a-thons, one for a project involving a mobile fleet service tool and the other for helping others learn about chat bot design.

Significant projects: Zipcar's One>Way responsive web app, multi-client API middleware proofs of concept, a continuous delivery pipeline, a vehicle fleet admin system

Nov 2013Present

Founder and Managing Consultant

Model Studios & Prints Productions

Model Studios provides audio artist development and audio software consulting services.

At Model Studios, I am the lead architect and engineer on a music composition engine and digital audio workstation. I am also co-lead on artist cultivation and development efforts. I help with business development, a&r, audiovisual solutions, software and UI development, composition, audio production, studio automation, human-computer interfaces, IT, and both social and software networking.

Working with Prints Productions, I rapidly iterated on a plugin-based music composition UI and a full-hardware-and-software-stack autonomous music generation system.

At present, I provide my consulting services exclusively through JumpingJack Studio. www.jumpingjackstudio.com

Jun 2013Aug 2014

Quality Assurance Engineer

Gazelle

Gazelle provides a managed marketplace for personal, electronic device trade-ins and certified purchasing.  www.gazelle.com

At Gazelle, I performed software testing and other quality assurance tasks in support of seven software and database engineers in an Agile development environment. I managed triage and reproduction of defects in our software and then re-tested fixes for those defects.

As the Release Manager on our team, I coordinated our production releases with others in the engineering department, like the net-ops and front-end teams.

As part of my contributions at Gazelle, I designed a new task and issue tracking board within our Jira Agile system. I travelled to our warehouse in Louisville, KY, on multiple occasions to observe and gather software requirements. I photo-documented countless handheld devices for use in our software and testing.  I helped facilitate our stand-ups during scrummaster absences.

Oct 2010Mar 2012

Quality Assurance Engineer

PatientsLikeMe

PatientsLikeMe is a health information sharing website for patients.  www.patientslikeme.com

At PatientsLikeMe, I was the sole and primary quality engineering contributor. I performed software testing and other quality assurance tasks in support of a mixed group of twelve to fifteen software engineers and user-interface designers in an Agile development environment. I managed triage and reproduction of defects in our software, then tested fixes for those defects and shepherded those fixes through to deployment to our production environment. I coordinated pre-release feature and regression testing.

As part of my contributions at PatientsLikeMe, I designed and helped implement brand-new quality-control processes in the absence of formal processes prior to my employment. I designed and subsequently managed a company-wide bug database and triage process. I developed automated means for performing repetitive testing tasks.

Jan 2009Dec 2009

Web Quality Assurance Lead

Harmonix Music Systems

Harmonix aspires to be the world’s leading developer of world-class music experiences.  www.harmonixmusic.com

At Harmonix, I worked on the web team with a mixed group of designers, developers, testers, writers and producers responsible for creating and maintaining all major websites of or relating to Harmonix Music Systems, Inc. and any of their games such as Rock Band, The Beatles Rock Band, and Guitar Hero I and II.

I led a team of three testers and one build engineer testing multiple, feature-heavy web sites in both pre- and post-deployment states, and was also regularly expected to provide feedback regarding the quality of our live websites to my superiors and the community team.

As part of my contributions at Harmonix, I communicated per project testing needs and requirements to superiors and quality assurance operations personnel (folks who wrote the test cases/plans). I administered the web team's bug database (Bugzilla). I created macros and automated scripts for both the actual website testing, as well as bug assignment & organization. I oversaw monthly deployments of a popular, community-driven website with a large code base containing both proprietary and third-party code and multiple MySQL databases.

My team at Harmonix won the 2010 Webby award for best games-related site.

Oct 2007May 2008

Implementation Consultant

ChoiceStream

ChoiceStream is a data-driven advertising partner that runs cross-device branding and direct response campaigns for brand and agency clients.  www.choicestream.com

At ChoiceStream, I worked in a group of implementation consultants responsible for providing recommendation and personalization consultation to multiple entertainment and retail clients, as well as testing all client implementations of our software prior to going live with our hosted service. I was also regularly expected to provide live support to our clients, and conduct internal support tasks on our production software. Some of the clients I worked with include MTV, Comcast and DirecTV.

As part of my contributions as an Implementation Consultant at ChoiceStream, I created and implemented testing strategies and pass-fail unit test plans for client implementations. I interacted with client technical teams including teaching them how to properly embed our software and communicate with our recommendation servers. I configured and deployed proprietary batch recommendation request software. I performed data integrity and consistency checks before and after running our client data builds.

Jan 2007Oct 2007

Quality Assurance Engineer

ChoiceStream

As part of my contributions as a QA Engineer at ChoiceStream, I performed ad hoc and test plan-driven quality assurance tasks on software and documentation for EPD and ChoiceStream Anywhere products. I was responsible for pass/fail decisions on major client deliverables (Comcast, DirecTV) early in my tenure. I designed and implemented a standardized, spreadsheet-based test plan template to replace a non-standard, Word document-based test plan format.

Aug 2005Dec 2006

Systems Quality Assurance Engineer

Turbine

Turbine has worked with some of the world's most popular and iconic properties including The Lord of the Rings, Dungeons & Dragons and DC Comics to develop award-winning connected entertainment experiences.  www.turbine.com

At Turbine, I worked with a group of engineers responsible for testing all front-end Service Engine components, and supported system integration between these components and all of Turbine's game franchises. I also was the engineer primarily responsible for planning and implementing automated testing of our front-end websites.

As part of my contributions as a Systems QA Engineering at Turbine, I designed, executed and maintained e-Tester scripts for functional and regression testing of our web-based billing software. designed, executed and maintained e-Load scripts for load and performance testing of our SOAP- and SOA-based backend architecture in a multi-server, load-balanced environment. I performed ad hoc and test plan-driven quality assurance tasks for internal and external websites, billing applications, databases, installers, launchers and our back-end service platform. I created and implemented testing strategies and pass-fail unit test plans for our Front-End application releases. I developed scripts and other small applications to automate quality assurance tasks. I installed and maintained websites, databases, Windows services and Web services on a variety of operating systems and hardware configurations for use during testing. I helped evaluate third-party QA software for use on the Systems QA team. I coordinated game launcher and installer gold master testing with the International/Third-Party QA group.

Jan 2005Jul 2005

Game Tester

Turbine

As part of my contributions as a Game Tester at Turbine, I executed on countless unit tests and hundreds of "out-of-the-box" scenarios. My team successfully shipped Asheron's Call: Throne of Destiny after a very difficult production cycle.

Education

19992003

B.S. Major in Information Systems, Minor in Anthropology and History

Carnegie Mellon University