Customer Support Representative
Customer Support Representative-Blizzard Entertainment Support customers/users of leading Blizzard Entertainment games-World of Warcraft, Star Craft 2, and Diablo 3. Utilised game ticket system, telephone, and live web chat. Offer player assistance regarding issues and special requests in compliance with organisational policies /procedures and with a strong focus on ensuring high levels of satisfaction. Contribute to team efforts to optimise player experience, working collaboratively with staff to boost productivity and operational quality.