Printing tool Download PDF

Summary of Qualifications

Operations professional with over 15 years experience in management, retail operations, performance measures, team building, and project management. Strategic thinker known for understanding the details in the big picture while focusing on the critical business objectives. Praised for delivering customer-focused solutions.  Respected leader with strong interpersonal skills, organizational savvy and communication skills.

Work experience

Apr 2012Present

Buyer - Specialty Department

Whole Foods Market
Oct 2011Present

Team Member - Specialty Department

Whole Foods Market
May 2010Oct 2011


Community Coffee Consultants

Grass roots coffee consulting business, supporting retail and wholesale owners with an array of business operations and brand marketing services designed to make their coffee business perform better.

Jan 2009May 2010

Coffee & Espresso Consultant

Dallis Bros. Coffee
Jan 2007Jun 2008

Regional Manager for the Nordstrom Specialty Coffee Division

  • Responsible for management oversight of 12 coffee bars in 4 states.
  • In first year changed management staffing by 50% resulting in improved operational efficiencies.
  • Provide coaching to store management team to take action and achieve operational efficiency.
Jan 1997Jan 2007

District Manager

Starbucks Coffee Company
  • Consult with Licensed Stores management teams to maintain and enhance operational standards and provide legendary customer service.
  • Create plans to support execution of Starbucks initiatives and achieve business results.
  • Ensure that Licensees adhere to legal and operational compliance requirements.
  • Review store environments to identify problems, concerns and opportunities for improvement.
  • Provide coaching to Licensed Store Management to take action and achieve operational excellence.

Accomplishments as District Manager:

  • Acted as Project Manager for Safeway account during 2004 and 2005.  Involved working closely with Safeway corporate contacts and leveraging resources to improve AST/IST and overall store operations.
  • Selected to be the Project Staff Smart point person for the Mid-Atlantic region.  Co-facilitated program roll out for the Midwest, Southern, and Mid-Atlantic Regions.
  • Certified Immersion Coach Mentor.  Successfully mentored three District Managers.

Store Manager

Starbucks Coffee Company

Responsible for all aspects of store's operations, staffing, customer satisfaction, product quality, financial performance and team development.  

Other Positions Held:

  • Field Opening Specialist  (Licensed Stores) – 1999-2000
  • Manager Coach Mentor and Certified Learning Coach
  • Shift Supervisor and Assistant Store Manager (Company Operated) – November 1995 – March 1997
  • Barista (Company Operated) - November 1993– August 1995



Washington Culinary Institute

Completed two year Executive Chef program.

Coursework taken towards Bachelors of Business Administration