Download PDF

Work experience

Jul 2009Present

Military Enrollment Counselor

Grand Canyon University

Assist Military Veterans/Active Duty members and their spouses obtain an education in an attempt to better themselves and their lives.  Contact potential students via phone and conduct interviews to assess their life goals and motivation for returning to school, and discuss how an education could assist in accomplishing set goals. Discuss Degree Programs, Military Benefits, financial options, credit transfers, and classroom expectations with potential students.  Act as Academic and Finance Counselor as necessary.

Aug 2007Jun 2009

Sales Consultant


Made outbound prospecting calls to potential customers to discuss current training methods and initiatives.Designed custom training solutions for companies to achieve company-wide training objectives while maintaining or reducing current educational budgets.Performed demonstrations of offerings and setup trial websites for prospects to evaluate e-learningrecommendations.Prepared implementation plans with key decision makers for efficient and constructive deployment of training solutions.Updated contacts on changes in Information Technologies, State and Federal regulations, and product offerings.Member of the 25K Club.

Jan 2003Mar 2007

Inside Snapshot Account Manager

Waste Management

Maintained open communication with current customer base to ascertain new waste and revenue streams.  Worked closely with operations to gain efficient details about consistent problems and uncover revenue opportunities.  Contacted current customers to make them aware of overflow problems & recommend increases in service, renew terms, resolve conflict, insure correct billing, issue credits and apply charges as applicable.  Made follow-up calls to customers to insure that a safe, clean, and visually appealing area had been established to dispose of waste.  Assisted in establishing new market areas into the Snapshot program and implementing guidelines and procedures, before relinquishing the market to a dedicated account representative.  Increased market area revenue by 58% & achieved $765,000 in new annualized income.

Jun 2000Dec 2002

Senior Account Representative

CMD Associates

Responsible for establishing, coordinating, and obtaining company and departmental goals to achieve sales while providing stellar customer service. Assisted in implementing pricing and marketing strategies for company campaigns. Solicited charity organizations and merchants through telemarketing, outside cold calling, and mass mailings for their participation in business ventures. Designed and managed monthly budgets based on marketing projects and clients. Developed and presented proposals to potential clients as well as providing reviews for existing clients. Collected past due payments from customers for all account representatives. Averaged 115% of assigned plan during tenure.

Jun 1997May 2000

Account Manager


Generated, developed, and maintained a diverse customer base.Created marketing strategies to increase customer interest.Identified customer requirements and used customer objections to educate and produce positive results.Consistently remained at or above the year-to-date budget.Awarded two territory promotions.


Oct 2009Jun 2011

Grand Canyon University

3.7 GPA

Nov 1993May 1997

DeVry Institute of Technology

Military Service

United States Marine Corps                                                                                      Oct 1987 - Oct 1993

Honorable Discharge