Senior Account Manager
-Managed webhosting, email, messenger, and domain accounts
-Handled who.is, domain transfers, hosting issues, domain control panel how-tos, and other hosting provider processes.
-Provided direct support to small businesses, individuals, and designers
-Top 10 in call center, 12 months running
-Set up and controlled outbound calls, inbound calls, and learned HTML, CSS, and MySQL.
-Pioneered an idea called Y!Innovate, which gave college kids a change to pitch their ideas to be possibly funded and picked up by Yahoo! Corp.
-Customer Feedback average of 9.6/10
-Average Handle Time of 17 minutes with goal of 35 minutes
-Quality score of 125% to goal average. (125/100pts, with bonus pts)