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Work experience

Web Developer

GreenFOSS Technologies
Web Developer Development of project plans and ensuring that development milestones, objectives are met. Involvement in the full project lifecycle including requirements, analysis, design and deployment. Responsible for designing and developing stunning high quality websites from concept to completion. Identification and management of customer expectations for deliverables throughout the project lifecycle. Work closely with internal/external customers and development team to produce timely deliverables. Technical Skills Installation & Configuring of Windows/Mac/Linux Operating Systems Installation & Configuration of End user clients Applications like Ms Outlook, Antivirus, and Office applications PC Optimization, Browser & E-mail Support Technical Support for third party software applications Home Network, Wireless setup Virus/Malware/Spyware removal Windows maintenance, dual booting, upgrade & update the windows Installation/re-installation/troubleshooting/configuration of systems, printers, scanners Assembling, hardware upgradation, troubleshooting Isolate system issues and diagnose software issues Knowledge of DNS, DHCP, TCP/IP and Other Networking Concepts Programming: C, C++, HTML Knowledge in Web Designing Microsoft Office Coursework CompTIA A+ Microsoft Certified IT Professional Red Hat Certified Engineer

Computer Hardware Technician

Chiptron Computer Services
Computer Hardware Technician Responsible for designing, developing, implementing and testing computer-based hardware and software, including the components that are found inside computer equipment, as well as the actual devices that contain the computers and the software that runs on those machines. Also have hand on experience in troubleshooting different operating systems, including Windows, Mac OSX and Linux.
Jun 2014Present

Presentation Specialist

McKinsey & Company
Business Presentation Specialist McKinsey & Company is one of the world's premier management consulting firms. Over 15, 000 colleagues in 50 countries help leaders make distinctive, lasting, and substantial improvements to the performance of their organizations. Our consulting teams often operate in tough business environments, under enormous pressure and with crushing schedules. They rely on highly motivated support professionals as thought partners to help them meet their project demands. Business presentations play an essential role in McKinsey consultants' communication with McKinsey clients, thus making the role of the Business Presentation Specialist a central one. Business Presentation Specialists help McKinsey teams translate the findings made during the consulting process into compelling visuals and charts. Business Presentation Specialists' work involves the creation of new pages, editing and formatting existing documents as well as converting presentations from one template to another.
Nov 2010Jun 2014

Subject Matter Expert

McKinsey & Company
Subject Matter Expert: Provide additional support for Technicians and Sr. Technicians in terms of providing on call support, managing end users escalations, cascading process updates and guiding them to achieve their individual as well as team metrics. Generate weekly and monthly performance reports, providing additional coaching on the basis of performance reports, analysing and setting up strategies to achieve client targets. Understanding the training needs of the team based on TCGs, creating training plans and providing appropriate training to the consultants. Drive program and client specified metrics in the team and improve the consultant performance by constant monitoring and feedback. Bottom Quartile management of week Consultants to bring them up to the mark in terms of client/program deliverables. Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier 3 Support and identify workarounds when feasible. Train new hired consultant to understand the process and procedures, groom, build and manage a team of support professionals with a high level of employee satisfaction and commitment thereby achieving client and program set targets. Conducting assessments and gauging nesting team performance.

Education

B.Sc

Sikkim Manipal University