Colmbian Emeralds Internatonal (CEI)
With over 35 years in management, 24 years of which was with Colombian Emeralds International, a duty free retailer of luxury jewelery and watches with 60 stores across the Caribbean grossing US $170m with over 10,000 emplyees in addition to stores on 9 Norwegian Cruise ships and 2 on MSC vessels. In the earlier years, one of these stores (Mosaic Designs Ltd) was dedicated to ladies high fashion apparel, which I was directly responsible for, along with three jewelery stores.
I grew the business from one store with 10 employees with a target of less than 1M to three stores with 46 employees, to in excess of 9M
I have served on many committee's including a Government Think Tank on how best to move tourism to the next level in Antigua, which included a Ministerial field trip to neighborouring St. Martin to examine their model with a view to improving ours here in Antigua.
Responsible for the management of several construction projects including six stores as the company grew and we expanded to larger and new locations in Antigua. This also entailed, not only overseeing the construction, but the training of staff and management to CEI standards in areas such as merchandising, display, product knowledge and point of sale systems.
After the passage of several devastating hurricanes in the 1990's, oversaw the reconstruction of the damaged stores. This included utilising the many staff that were not able to work due to store closure's by co-ordinating community work with a view towards helping to rebuild a damaged infrastructure, thereby returning them to their work as quickly a possible
Oversaw the construction and launched a new store location in The Commonwealth of Dominica in 1999, I was directly responsible for this location which entailed regular trips to control and ensure compliance of the operation to CEI standards.
Opened new stores in Barbados, St. Lucia, Mexico and Trinidad, trained staff for new stores in Cayman Islands and Bermuda. Trained new management for other islands as well as cruise ships.
Integral in training of staff on both product knowledge exemplary customer service.
Set up best practices which were adopted throughout the CEI brand.
Impeccable record for inventory control in a high security environment.