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Summary

Who Am I?
An innovative, Creative, Team player with a very strong hunger for success with over nine years work
experience and a natural at building strong long lasting relationships . Someone who is extremely Passionate about sales and marketing.

  • Highly creative, adaptable and bright individual with an excellent eye for visual detail.
  • A responsible, intelligent and experienced professional with an extensive background in customer care, marketing, sales and distribution.
  • Have a proven track record of exceeding performance expectations, remaining customer focused and adhering to budgets and timescales.
  • Ability to bring about the fundamental changes needed in response to changing micro and macro environmental factors.
  • Strong strategic vision; along with the ability to successfully deliver complex tasks and projects.

Interests

Enjoy Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies, Traveling-so as to explore and discover new places while thinking of ways to exploit any opportunities in those places , Playing Football with a view of creating contacts and growing personal network by socializing with other professionals, Going to the Gym, Swimming, Surfing the internet so as to be up-to-date and understand latest trends and happenings in the world.

Education

Jan 2015Jun 2016

Masters of Business Administration in Marketing Management Degree

Don Bosco University

MBA in Marketing Management

20162016

Diploma in Digital Marketing

Shaw Academy

Obtained Diploma in Digital Marketing

20052006

Professional Postgraduate Diploma in Marketing

Chartered Institute of Marketing (C.I.M)

Zambia Institute of Management

20042005

Professional Diploma in Marketing

Chartered Institute of Marketing (C.I.M)

Zambia Institute of Management

20022003

Professional Certificate in Marketing

Chartered Institute of Marketing (C.I.M)

Evelyn Hone College

Work History

2013Present

Territory Sales Representative(Northern Province)

Zambia Telecommunications Company (Zamtel)

Responsible for:

  • Selling products and services by establishing contacts and developing relationships with prospects
  • Identifying customer needs and recommending solutions as well as presenting solutions to customers & prospective customers in a consultative manner and building proposals in line with the identified customer needs.
  • Maintaining relationships with clients by providing support, information, and guidance.
  • Researching and recommending new opportunities with a view of achieving profit and service improvements.
  • Continuously Identifying and suggesting product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Preparing weekly, monthly and quarterly reports by collecting, analyzing, and summarizing information.
  • Providing regular sales forecasts
  • Maintaining quality service by establishing and enforcing the organization processes and standards
  • Sales co-ordination and Providing support to dealers to help grow their businesses
  • Supervising a team of indirect sales agents.
  • Developing strategic plans for dealers to ensure products are readily available and no stock outs are experienced.
  • Identifying and Recruiting of sub-dealers on behalf of dealers to ensure a readily available market
  • Identifying areas and opportunities of growth through "walking the trade" and interacting with clients
  • Implementing all assignments/activities in the zone by coordinating the distribution of Zamtel products to ensure continuous availability.
  • Work with and support distributors and dealers by familiarizing with the distributor targets for the zone and supporting the distributors in developing and implementing their business plans.
  • Recruiting and supporting retailers

Skills gained:

  • Operating and interacting with all levels of the business community
  • Out-let branding, both indoor and outdoor.
  • Sales co-ordination
  • Ability to manage sales Team and ensure Targets are meet
20102013

Regional Sales Representative - Mobile Money (Southern and Western Province)

MTN Zambia 

Responsible for:

  • Ensuring that agents recruited have the financial power or rather Liquidity to run Mobile Money effectively and efficiently.
  • Ensuring all districts in the region(western and southern province) are covered in term of mobile money agents.
  • Supervising Brandworx team to ensure professional training is given,to our agents, to ensure subscribers understand the products.
  • Ensuring all mobile money outlets are properly branding both inside and out.
  • Setting daily sales team targets to ensure that the regional monthly target is achieved.
  • Ensuring sales team is motivated so that targets achieved and surpassed.
  • Supervising a team of 10 sales personnel who were field sales agents known as DST’S
  • Developing strategic plans for Mobile Money Agents to ensure Mobile Money is readily available and no stock outs are experienced.

Skills gained:

  • Successfully started up a new payment service Money in Southern and Western province called MTN Mobile Money – set up agent network from scratch
  • Operating and interacting with all levels of the business community
  • Ability to Identify areas and opportunities of growth through “walking the trade” and interacting with clients
20082010

Business Development Coordinator (Kasama and kabwe)

Airtel Zambia (Celtel/Zain)

Responsible for:
•Sales co-ordination and Providing support to dealers to help grow their businesses
•Supervised a team of 8(eight) sales personnel who were field sales agents known as foot soldiers
•Developing strategic plans for dealers to ensure products are readily available and no stock outs are experienced.
•Identifying and Recruiting of sub-dealers on behalf of distributors to ensure a readily available market
•Preparing weekly sales reports
•Monitoring competitor activity to ensure the company is one step ahead of the competition
•Achieve sales targets within the assigned area and developing and implementing action plans aimed at achieving the set targets, in agreement with the Regional Manager.

Skills gained:
•Operating and interacting with all levels of the business community
•Out-let branding, both indoor and outdoor.
•Sales co-ordination and Providing support to dealers to help grow their businesses
•Ability to manage large sales Team and ensure Targets are meet

Jan 2008Jun 2008

Customer Care Supervisor

Airtel Zambia (Celtel/Zain)

Responsible for:
•Quality monitoring of agents to ensure quality service is being given to clients.
•Coaching agents that fall below standard
•Analysis of data, call patterns and service level to discover any problem areas.
•Preparing weekly and daily performance reports of agents and the call center in general
•Motivating agents in my team through weekly team meetings as well as team outings.

Skills gained:
•Leadership skills
•Managing a large Team
•Managing Staffing, Shifts
•Undertook supervisory skills training in January 2008
•Undertook managerial skills training in February 2008

References

1. Mr. Moses Chilando
Regional Distribution Manager
Airtel Zambia
Cell No. 0978980397
chilando.mwansa@zm.airtel.com

2. MR. Chipo Kampata
MTN-MOBILE MONEY
MTN Zambia
Cell No.0966220460
kampatc@mtnzambia.co.zm

3. Ms. Lucy Zimba
Former call centre manager
Zesco Limited
Cell No. 0977773116

4. Mr. Muzoka Hichilema
Regional Business Manager – Northern
Zamtel Kasama
Cell No. 0950003312
muzoka.hichilema@zamtel.co.zm

Declaration

I , Chimwemwe James Ngoma of NRC 715651/11/1, do solemnly declare that all the above information is correct to the best of my knowledge and belief.


Date: 11/03/2016

Place: Kasama, Zambia

NRC: 715651/11/1