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Technology User Support

Work experience

Jan 2008Present

Supervisor of Desktop Support

Franciscan Sisters of Chicago Service Corporation

Management of Desktop Support as well as Helpdesk Support Services. Ensure effective support and timely resolution. Escalate issues to the appropriate levels. 

-First and Second Level Technology Support

-Active Directory, user login creation/management

-Network connectivity management

-Network port security as needed

-Hardware/Software installation and upgrades as needed

-Asset inventory management

-Purchasing, research and ordering

-Education, training staff as appropriate

-Project work

-Budget planning and management for area

-Vendor reviews and comparisons

Aug 2000Jan 2008

InformationTechnology Support Coordinator

Franciscan Sisters of Chicago Service Corporation

Primary contact for first level support. Initiate and attempt to resolve first call, if not escalate to next level, Desktop Support. 

Additional responsibilities included but not limited to: 


-Equipment research

-Training and meeting room set-up's

-Purchasing processing

-Project assistance and testing as needed

-Customer service follow up's

-Department communications of re-occurring issues

Apr 2008Aug 2000

Lead Computer Operator

Thrall Car Manufacturing Company

Lead Computer Operator, responsible for efficient and proper work flow of all shifts. 

Responsibilities as follows but not limited to:


-Training staff

-Report printing and distribution

-Processing payroll checks

-AS400 System backup's and restores

-Budget management and supply purchasing for shifts

-Time and attendance managment

-Inventory management

-Project work as needed


Computer Operator

The Community Hospital

Midnight shift operations of user support. 

Additional responsibilities but not limited to:

-Report printing and distribution

-Data entry of account charges

-System IPL and backups


Data entry operator

St. Margaret Mercy Healthcare Centers

Rotating shift work. Support end user technology. 

Additional responsibilities include but not limited to:

-Data entry of patient charges

-System backup 

-Report printing and distribution


Bachelor of Science

Purdue University Calumet