Provided technical support, troubleshoot and communicated file problems and solutions to internal and external stakeholders for 4+ color printing process. Monitored production of magazines to ensure compliancy requirements, while adhering to tight deadlines. Engaged in all aspects of preflighting, training, file transfer media, workflow process improvement and quality assurance. • Managed prepress production of ~25 to 30 weekly, monthly and quarterly magazines including The Washington Post Magazine, Ad Week, Media Week, Scientific American and Kiplinger Personal Finance. • Established and nurtured client relationships with >40 new accounts while maintaining alliances with >25 long-time accounts. Assisted in time phasing to maintain press schedule and provided client training. • Collaborated with publishing personnel, prepress businesses, and advertising agencies in the preparation of advertising and editorial print files, troubleshoot and resolve problem files, and to convert files to PDF. • Worked with industry-standard graphic arts applications on a daily basis, as well as provided customer support in these software: QuarkXpress, Adobe InDesign, Adobe Acrobat Pro, Adobe Photoshop, Adobe Illustrator, Enfocus Pitstop, Markzware Flightcheck, Suitcase Fusion, Fetch/WamNet/Mass Transit, Kodak Prinergy Workflow, Kodak Insite Prepress Portal. • Downloaded and uploaded image files to various file transmittal servers, selected appropriate file formats and file compression formats, modified size and resolutions of images as needed for intended application, as well as for inclusion into page layout. Routed digital images and artwork to the color department for scanning, file manipulation and color correction. • Collaborated with manager and co-workers in the creation of the Standard of Operation Procedures for the Preflight Operator position, resulting in the elimination of >90% of problem files. • Served as a member of a team that consistently exceeded established department productivity goals by 16% each year for 5 years.